We get asked quite often about whether PlateSpin will support specific service packs and other platform updates for the operating systems we have listed. We have seen lots of questions like “Does PlateSpin XYZ support SPx version of my OS?” (For example, “Does PlateSpin Migrate support Windows 2008 R2 SP1?”)

On the Technical Info tab for each PlateSpin product, we only list the base versions that we support. Our policy for service packs and other minor updates is as follows:

Platform Support: we support all minor updates and service packs for all the platforms that are listed in our product documentation.

Platform Verification: there is a difference between platform support and verification; platform verification is a guarantee that the specific version of the platform will work with the product out of the box. Verification involves running a series of tests in our lab and ensuring there are no issues with the specific platform and the tested product version. We go through the verification exercise every time we have a major or minor release and if time allows, we do it in-between releases.

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Disclaimer: As with everything else at NetIQ Cool Solutions, this content is definitely not supported by NetIQ, so Customer Support will not be able to help you if it has any adverse effect on your environment.  It just worked for at least one person, and perhaps it will be useful for you too.  Be sure to test in a non-production environment.

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By: jasondea
Apr 22, 2011
1:08 pm
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