In 2007, Novell Support was ranked #1 by customers and was recognized by the industry as providing best in class support. We’re excited about getting even better in 2008. Some of the enhancements we are making include new Web support technology and improved search engine capabilities. The new systems are slated to go live for beta access next month and the final system is planned to be operational soon afterwards.
We’re implementing new web support technology that will give you real-time access to support engineers who can help you resolve issues faster. Through this chat-based service, you can allow your support engineer to connect to your system for improved troubleshooting and easier walk-through directions. You can even grant full control of your desktop or server so that he or she can work directly on your problem, with no assistance from you required. For details click here.
Novell’s support web site won the Association of Support Professionals Top 10 support Web site awards for 2007 and it’s about to get even better. Based on your feedback, we’re about to launch an upgraded version of the Technical Resource Search engine, along with a brand new look and feel. Learn about the improvements now.
Disclaimer: As with everything else at NetIQ Cool Solutions, this content is definitely not supported by NetIQ, so Customer Support will not be able to help you if it has any adverse effect on your environment. It just worked for at least one person, and perhaps it will be useful for you too. Be sure to test in a non-production environment.