Novell Support Advisor (NSA) 0.1 Alpha Release Dec 15th 2008



By: mfrancis

December 15, 2008 8:14 am

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The Alpha release is designed to show a proof of concept of NSA. You will be able to find the download of the client at:

http://download.novell.com/Download?buildid=h2kDRezXh5c

With this release we are demonstrating the basic functionality behind the idea.

This release is equipped with:
- Server discovery
- Server authentication and execution of SupportConfig on the server
- Retrieval of SupportConfig files back to client
- Framework for SupportPattern execution against retrieved files
- Archive and retrieval of past SupportConfig iterations for SupportPattern execution
- Configurable settings for these included feature sets

As of this release we have packaged up a handful of sample SupportPatterns that will show the workflow and result of an analysis.

Aside from working out bugs, customer enhancement request, and other planned feature enhancements, work is beginning on the back-end piece that will facilitate the creation and delivery of SupportPatterns. The end goal is not only to have Novell Technical Service create them, but to open the tool to the community to be able to identify issues and submit potential patterns to identify and provide solutions.

User feedback as far as current design direction and desired functionality is strongly encouraged and greatly appreciated.

This can be accomplished through the client in the bugzilla or direct email link support-advisor @ novell.com

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Disclaimer: As with everything else at NetIQ Cool Solutions, this content is definitely not supported by NetIQ, so Customer Support will not be able to help you if it has any adverse effect on your environment.  It just worked for at least one person, and perhaps it will be useful for you too.  Be sure to test in a non-production environment.

3 Comments

  1. By:ecyoung

    Didn’t Novell have something like this before? I can’t think of the name of it.

  2. By:ecyoung

    Yes! Onsite Admin Pro! That tool was awesome for its time.

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