The blog was originally published by our Identity Architect at Directory Services, Inc. on our IDM Tech Blog. Although I didn’t personally write all the geek speak, I do control the content. Let me know your thoughts and feedback.

I recently came across an interesting situation where I was getting a Java Mail Authentication Exception when attempting to send an email message using the Novell email templates.

I did the usual checks to make sure that I had sufficient permission to send the email
Checked the Template permission to verify that I had specified the host IP address and from address in the Default Notification Collection.
All fields were filled out so there should not have been a problem yet I kept getting the “Java Authentication” exception.

To analyze the issue in more depth I setup a tcpdump (tcpdump -vv -x -X -s 0 -i eth0 ‘port 25’) so I could view the traffic generated by the send mail command. I tried to send another email transaction and it wasn’t generating any outgoing traffic.

I then uninstalled and reinstalled the Novell IDM and I was still receiving the Java mail Authentication Exception.

After writing several java mail debug utilities, I finally came to the conclusion there must to something incorrect about the way the Novell JVM package was seated.

So after forcing the remove of the Novell JVM then reinstalling the Novell IDM system everything starting working! No more java Authentication Exceptions!!.

So here is how to fix the issues.

Step 1. Find the Novell JVM package name. You can get this bye querying for the package.

rpm -qa | grep -i jvm

you should get something like

Step 2. Remove the Novell jvm package

rpm -e novell-NOVLjvml-3.6.10-20090519

Step 3. Remove the Novell IDM package using the uninstaller.

Change to the directory (/root/idm/Uninstall_Identity_Manager)
Run the uninstaller (./Uninstall_Identity_Manager)
Reinstall the Novell IDM System.

In my role, I’m not the guy to talk in depth about the x’s and o’s, but when I can I will try to publish usefull information here for your enjoyment. The original link is here

Thanks again… Marc

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Disclaimer: As with everything else at NetIQ Cool Solutions, this content is definitely not supported by NetIQ, so Customer Support will not be able to help you if it has any adverse effect on your environment.  It just worked for at least one person, and perhaps it will be useful for you too.  Be sure to test in a non-production environment.

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Sep 8, 2011
3:53 pm
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