We were looking for some naive/innocent/dumb real-world examples of actual end-user support calls that you (or someone you know) have personally experienced recently. We found thousands of funny help desk calls online, but were looking for personal experiences.
The 5 most interesting posts were selected by a panel of Novell judges on March 31, 2011 and the authors of those posts will each receive a $25 iTunes Gift Card.
Congratulations to the winners:
Disclaimer: As with everything else at NetIQ Cool Solutions, this content is definitely not supported by NetIQ, so Customer Support will not be able to help you if it has any adverse effect on your environment. It just worked for at least one person, and perhaps it will be useful for you too. Be sure to test in a non-production environment.