Here’s an important notice from our friends at Novell Technical Services.
Beginning May 1st, 2008, your Novell service requests will need to be registered online at http://support.novell.com rather than calling your local support center. This is a significant change from our traditional model of registering service requests via phone. However, if you have a mission critical system which is completely down, please register your service request by phone with your local Novell Support Center.
To ensure you continue to receive the excellent support you are accustomed to receiving, Novell has added world class web support technology, Novell Technical Services Online, which includes chat, remote system diagnostics, File Sharing, Desk Top Sharing and more. We’re confident you’ll love the Novell Technical Services Online experience. Check out some of the great feedback we’ve already received:
The next time you need support, register your support request online at www.novell.com/center/eservice where you can choose your preferred method of response – chat, email, or call back. If you choose “Chat”, you will access the features and benefits of the Novell Technical Services Online technology:
For details, visit this page. We look forward to serving you!
Disclaimer: As with everything else at NetIQ Cool Solutions, this content is definitely not supported by NetIQ, so Customer Support will not be able to help you if it has any adverse effect on your environment. It just worked for at least one person, and perhaps it will be useful for you too. Be sure to test in a non-production environment.