Creating a Custom Help Desk Page for iManager

wschreiber

By: wschreiber

March 21, 2007 6:51 am

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Problem

A Forum reader recently asked:

“I am trying to create a custom page for our help desk that gives certain information, such as surname, given name, full name, etc. I can get everything into the form but the ability to change the user’s password. What do I need to do to allow me to have this choice in the form? I don’t want to use the canned “HelpDesk” that is already created in iManager, because we want a form for the help desk to use.”

And here’s the response from Wolfgang Schreiber …

Solution

For a quick and dirty solution, take a look at the page:

\nps\portal\modules\base\skins\default\devices\default\pShared_PasswordRestrictions.jsp

Copy the 2 setpassword parts (see below) into your page.

Note: There may be multiple files with the name pattern “<page ID>_[date]_[time]” – make sure to modify the most recent one. Insert the snippets at the correct location, e.g right after the “</TABLE>” at the end of the file.

Part 1

<script>
      &lt%-- Used to launch the set password task --%>
      function setPassword()
      {
         window.open("frameservice?NPService=fw.LaunchService&NPAction=Launch&launch=fw.SetPassword&launcher=fw.LaunchService&lifecycle=new&targetNames=<%= 
c.urlEncode(c.var("eDir$target")) %>", "", 
"toolbar=no,location=no,directories=no,menubar=no,scrollbars=yes,resizable=yes,width=550,height=400");
      }
&lt/script>

Part 2

<a href="javascript:setPassword();"><%= c.string("SetPassword") %></a>

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Categories: iManager, Technical Solutions

Disclaimer: As with everything else at NetIQ Cool Solutions, this content is definitely not supported by NetIQ, so Customer Support will not be able to help you if it has any adverse effect on your environment.  It just worked for at least one person, and perhaps it will be useful for you too.  Be sure to test in a non-production environment.

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