Unified Communications & VoIP

You already know that AppManager can monitor just about anything which enables you to get alerts when things go south or analyze performance information so that you can make better decisions about your application and server environment right? Of course you did.  I just needed to check. One thing that you may not be aware…

+ read more

Joe Rogers
Aug 4, 2015
6:23 pm
Reads:
1,209
Score:
Unrated

The absolute best part of my job is being with customers.  I love it.  Whether I’m presenting to one customer, 500 or anything in between, I love spreading the good word of how Micro Focus | NetIQ solutions can help you run IT better. To that end,  I’m very happy to announce our new IT Operations…

+ read more

Joe Rogers
Apr 14, 2015
7:41 am
Reads:
2,562
Score:
Unrated

Is there anything more annoying than using a Unified Communications (UC) or VoIP telephony service—and suddenly everyone sounds like malfunctioning androids trapped in some sort of infinite echo chamber? Hello? (Hello.) Can anyone hear me? Allusions to Pink Floyd aside—even today, UC/VoIP quality is still an issue, despite all the IT monitoring we do. But…

+ read more

wheaps
By: wheaps
Feb 27, 2015
3:30 pm
Reads:
2,232
Score:
Unrated

IT Operations still face challenges that have been around since the dawn of the information age. Systems, networks, databases, middleware and applications must all work in near perfect harmony to deliver applications and services to the business, both reliably and securely. Over the past several years however, new wrinkles have been added to these age…

+ read more

Joe Rogers
Nov 11, 2014
6:41 pm
Reads:
16,111
Score:
5

In todays fast paced world, we’re always looking to make information and data easier to consume. The phrase ‘There’s an app for that’ started making it’s way into the general discourse a few years ago to note that yeah, there’s probably something out there that makes it easy to do that. The App is now…

+ read more

Joe Rogers
Oct 9, 2014
1:02 pm
Reads:
2,391
Score:
5

Defining event severities is an often overlooked but vitally important part of the monitoring process.  Typical event severity levels include: Critical – Current or imminent failure of a device or service.  Examples include device down or service down, transaction response time is so slow that the service may appear to many customers to be unusable….

+ read more

Joe Rogers
Jul 8, 2014
8:00 am
Reads:
1,995
Score:
5

Deciding what to monitor is  more important than monitoring itself.  Monitor too little and you may miss critical outages or events.  Monitor too much and you will be inundated with events and noise that will provide little to no value to your organization and may in some cases, actually decrease organizational performance.  Monitoring is a balancing…

+ read more

Joe Rogers
Jun 25, 2014
7:46 am
Reads:
1,628
Score:
5

A good friend and colleague, Chris, spends a lot of his time implementing our VoIP Management solutions. As I’m in Melbourne, Australia this week, I had a chance to sit down with Chris and talk about the difficulties in troubleshooting VoIP as seen while being on site with customers. We also discussed where our solutions…

+ read more

haf
By: haf
Feb 1, 2010
4:55 pm
Reads:
3,209
Score:
Unrated
Active Directory Authentication Automation Cloud Computing Cloud Security Configuration Customizing Data Breach DirXML Drivers End User Management Identity Manager Importing-Exporting / ICE/ LDIF Intelligent Workload Management Knowledge Depot LDAP Monitoring Open Enterprise Server Passwords Reporting Secure Access Sentinel Supported Troubleshooting Workflow