Operations Center

The absolute best part of my job is being with customers.  I love it.  Whether I’m presenting to one customer, 500 or anything in between, I love spreading the good word of how Micro Focus | NetIQ solutions can help you run IT better. To that end,  I’m very happy to announce our new IT Operations…

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Joe Rogers
Apr 14, 2015
7:41 am
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551
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The most fundamental question for any business – Are we open?  Not just the doors to the building but can we deliver the services that our customers contract with us for? IT is a challenge.  In the previous post,  we talked about making sure that all of your IT stuff is working.  No red lights on…

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Joe Rogers
Apr 10, 2015
7:25 am
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360
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5

A few months ago, we introduced you to the ‘Four Lenses of IT operations’. In this post, NetIQ defines four questions and the associated key capabilities that IT Operations needs in order to quickly and confidently answer these questions on a regular basis. I’d like to go a little bit more in depth into the questions…

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Joe Rogers
Mar 25, 2015
11:22 am
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770
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5

If there’s any problem that plagues all IT departments—it’s one of relevance. Now before anyone gets upset—I’m not saying IT is irrelevant. However, there’s often a lack of communication between those running the business (CxOs and Line of Business owners) and those that keep the business running (IT). However critical IT is to the success…

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wheaps
By: wheaps
Mar 19, 2015
2:35 pm
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1,400
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The other day I was helping a customer with errors in the NOC (NetIQ Operations Center) log file.   They had built several integrations into different databases using Data Integrator (AKA: DI, BDI).   The adapter originally built worked fine but over time some errors showed up complaining with messages like: Could not create alarm…

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Tobin Isenberg
Mar 16, 2015
4:32 pm
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492
Score:
5

Is there anything more annoying than using a Unified Communications (UC) or VoIP telephony service—and suddenly everyone sounds like malfunctioning androids trapped in some sort of infinite echo chamber? Hello? (Hello.) Can anyone hear me? Allusions to Pink Floyd aside—even today, UC/VoIP quality is still an issue, despite all the IT monitoring we do. But…

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wheaps
By: wheaps
Feb 27, 2015
3:30 pm
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923
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I had a question earlier today, the customer created a custom NodeStyle (IE: element icon) and within the Service Model View, they wanted the element to not show up unless it had children elements. I’ve discussed a few different things with Nodestyles in my blogs before, the idea is that you want to create custom…

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Tobin Isenberg
Feb 13, 2015
8:30 am
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350
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NetIQ Operations Center (NOC) has an great integration option called Data Integrator.  It is one of the most popular integrations (AKA: Adapter) our customers use.  In fact, many customers use multiple Data Integrator Adapters.  For more information on Operations Center Adapters, read this Blog Anyways, within Data Integrator you have the ability to set up…

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Tobin Isenberg
Feb 10, 2015
4:58 pm
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345
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With the release of NetIQ Operations Center 5.5, we are proud to introduce two new features and functionality for the Operations Center Dashboard: 1) The Network Portlet and 2) AppManger Jobs. In addition, you are going to love our enhanced Alarms and Layout displays. New Dashboard Portlet: The Network Portlet Dashboard users can now visualize…

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Karen Nemzek
Feb 9, 2015
2:19 pm
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513
Score:
5

From time to time, installation of NetIQ Operations Center needs a custom action put into place such as a custom right-click, an automation or even a scheduled job.  These actions can make connections to database to read or write data, put data into a log file or email administrators.  We have even had customers over…

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Tobin Isenberg
Feb 4, 2015
1:11 pm
Reads:
346
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