IT Operations Management

You already know that AppManager can monitor just about anything which enables you to get alerts when things go south or analyze performance information so that you can make better decisions about your application and server environment right? Of course you did.  I just needed to check. One thing that you may not be aware…

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Joe Rogers
Aug 4, 2015
6:23 pm
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16
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If you’re working in an environment with Microsoft servers (and who isn’t these days), you more than likely have some IIS (Internet Information Service) servers running around.  These may be vitally important systems that house your companies external website, they may run some applications that maybe aren’t quite as important to day to day operations…

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Joe Rogers
Aug 4, 2015
5:25 pm
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69
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I’ve recently started a new job here at Micro Focus | NetIQ : Account Manager.  According to my friends in sales roles,  this means that I need to get used to the word “No”.  I get that.  Not everyone that you speak with is going to be looking for the solution to the problem that…

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Joe Rogers
May 19, 2015
12:48 pm
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432
Score:
4.5

The absolute best part of my job is being with customers.  I love it.  Whether I’m presenting to one customer, 500 or anything in between, I love spreading the good word of how Micro Focus | NetIQ solutions can help you run IT better. To that end,  I’m very happy to announce our new IT Operations…

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Joe Rogers
Apr 14, 2015
7:41 am
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1,001
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The most fundamental question for any business – Are we open?  Not just the doors to the building but can we deliver the services that our customers contract with us for? IT is a challenge.  In the previous post,  we talked about making sure that all of your IT stuff is working.  No red lights on…

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Joe Rogers
Apr 10, 2015
7:25 am
Reads:
774
Score:
5

A few months ago, we introduced you to the ‘Four Lenses of IT operations’. In this post, NetIQ defines four questions and the associated key capabilities that IT Operations needs in order to quickly and confidently answer these questions on a regular basis. I’d like to go a little bit more in depth into the questions…

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Joe Rogers
Mar 25, 2015
11:22 am
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1,151
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5

If there’s any problem that plagues all IT departments—it’s one of relevance. Now before anyone gets upset—I’m not saying IT is irrelevant. However, there’s often a lack of communication between those running the business (CxOs and Line of Business owners) and those that keep the business running (IT). However critical IT is to the success…

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wheaps
By: wheaps
Mar 19, 2015
2:35 pm
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1,770
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Is there anything more annoying than using a Unified Communications (UC) or VoIP telephony service—and suddenly everyone sounds like malfunctioning androids trapped in some sort of infinite echo chamber? Hello? (Hello.) Can anyone hear me? Allusions to Pink Floyd aside—even today, UC/VoIP quality is still an issue, despite all the IT monitoring we do. But…

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wheaps
By: wheaps
Feb 27, 2015
3:30 pm
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1,258
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I had a question earlier today, the customer created a custom NodeStyle (IE: element icon) and within the Service Model View, they wanted the element to not show up unless it had children elements. I’ve discussed a few different things with Nodestyles in my blogs before, the idea is that you want to create custom…

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Feb 13, 2015
8:30 am
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615
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I know what you’re thinking and no,  I’m not drunk.  What does monitoring have to do with better applications? Well,  for me,  a lot.  Think for a moment about who is involved with creating applications.  You’ve got developers (obviously), testers,  architects, project managers and probably a few other roles.  Now think about who supports the…

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Joe Rogers
Feb 4, 2015
7:12 am
Reads:
1,692
Score:
5