IT Operations Management

A few months ago, we introduced you to the ‘Four Lenses of IT operations’. In this post, NetIQ defines four questions and the associated key capabilities that IT Operations needs in order to quickly and confidently answer these questions on a regular basis. I’d like to go a little bit more in depth into the questions…

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Joe Rogers
Mar 25, 2015
11:22 am
Reads:
89
Score:
5

If there’s any problem that plagues all IT departments—it’s one of relevance. Now before anyone gets upset—I’m not saying IT is irrelevant. However, there’s often a lack of communication between those running the business (CxOs and Line of Business owners) and those that keep the business running (IT). However critical IT is to the success…

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wheaps
By: wheaps
Mar 19, 2015
2:35 pm
Reads:
429
Score:
Unrated

Is there anything more annoying than using a Unified Communications (UC) or VoIP telephony service—and suddenly everyone sounds like malfunctioning androids trapped in some sort of infinite echo chamber? Hello? (Hello.) Can anyone hear me? Allusions to Pink Floyd aside—even today, UC/VoIP quality is still an issue, despite all the IT monitoring we do. But…

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wheaps
By: wheaps
Feb 27, 2015
3:30 pm
Reads:
542
Score:
Unrated

I had a question earlier today, the customer created a custom NodeStyle (IE: element icon) and within the Service Model View, they wanted the element to not show up unless it had children elements. I’ve discussed a few different things with Nodestyles in my blogs before, the idea is that you want to create custom…

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Tobin Isenberg
Feb 13, 2015
8:30 am
Reads:
253
Score:
Unrated

I know what you’re thinking and no,  I’m not drunk.  What does monitoring have to do with better applications? Well,  for me,  a lot.  Think for a moment about who is involved with creating applications.  You’ve got developers (obviously), testers,  architects, project managers and probably a few other roles.  Now think about who supports the…

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Joe Rogers
Feb 4, 2015
7:12 am
Reads:
534
Score:
5

For those of you already familiar with NetIQ Operations Center’s Service Configuration Manager (AKA: SCM and/or BSCM), I’m going to discuss a specific feature of it.   I’m not going to go into SCM basics, just the specific feature of using a Hierarchy File. If you have ever encountered the situation where you need to…

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Tobin Isenberg
Feb 3, 2015
9:15 am
Reads:
281
Score:
5

The other day I was helping someone with building a compiled java application and then calling it from NetIQ Operations Center.  I figured the basics of this would be something good to share with others.   I’m not going to go into a full blown complied java example, just the skeleton.  The uses of this can…

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Tobin Isenberg
Jan 28, 2015
9:41 am
Reads:
515
Score:
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But the fire is so delightful. And since we have no place to go, Let it snow, Let it snow, Let it snow! (props to Sammy Cahn and Jule Styne). It’s true, I love a good snow storm, dustings are a joke, 4 inches of snow is decent, 1 foot or more of snow is…

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Tobin Isenberg
Jan 27, 2015
11:19 am
Reads:
399
Score:
5

Get ready for the Internet of (Every)thing!  As IT professionals, if we aren’t preparing for it now—we’re falling behind. But what exactly will the Internet of Things (IoT) mean for our IT environments going forward? How are we going to deliver on all this hype and buzz? The devil is always in the details, right?…

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wheaps
By: wheaps
Jan 22, 2015
2:25 pm
Reads:
757
Score:
Unrated

Yah I know, another top 10 list, ok, this one is just 5, I was feeling a bit lazy today.  The reality is, each organization is different.  They have either not gotten to this point (list below) yet, or they are in it, or they have moved past some of them… or all (doubtful).  …

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Tobin Isenberg
Jan 21, 2015
12:15 pm
Reads:
603
Score:
4