IT Operations Management

Is there anything more annoying than using a Unified Communications (UC) or VoIP telephony service—and suddenly everyone sounds like malfunctioning androids trapped in some sort of infinite echo chamber? Hello? (Hello.) Can anyone hear me? Allusions to Pink Floyd aside—even today, UC/VoIP quality is still an issue, despite all the IT monitoring we do. But…

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wheaps
By: wheaps
Feb 27, 2015
3:30 pm
Reads:
48
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Unrated

I had a question earlier today, the customer created a custom NodeStyle (IE: element icon) and within the Service Model View, they wanted the element to not show up unless it had children elements. I’ve discussed a few different things with Nodestyles in my blogs before, the idea is that you want to create custom…

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Tobin Isenberg
Feb 13, 2015
8:30 am
Reads:
143
Score:
Unrated

I know what you’re thinking and no,  I’m not drunk.  What does monitoring have to do with better applications? Well,  for me,  a lot.  Think for a moment about who is involved with creating applications.  You’ve got developers (obviously), testers,  architects, project managers and probably a few other roles.  Now think about who supports the…

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Joe Rogers
Feb 4, 2015
7:12 am
Reads:
381
Score:
5

For those of you already familiar with NetIQ Operations Center’s Service Configuration Manager (AKA: SCM and/or BSCM), I’m going to discuss a specific feature of it.   I’m not going to go into SCM basics, just the specific feature of using a Hierarchy File. If you have ever encountered the situation where you need to…

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Tobin Isenberg
Feb 3, 2015
9:15 am
Reads:
175
Score:
Unrated

The other day I was helping someone with building a compiled java application and then calling it from NetIQ Operations Center.  I figured the basics of this would be something good to share with others.   I’m not going to go into a full blown complied java example, just the skeleton.  The uses of this can…

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Tobin Isenberg
Jan 28, 2015
9:41 am
Reads:
335
Score:
Unrated

But the fire is so delightful. And since we have no place to go, Let it snow, Let it snow, Let it snow! (props to Sammy Cahn and Jule Styne). It’s true, I love a good snow storm, dustings are a joke, 4 inches of snow is decent, 1 foot or more of snow is…

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Tobin Isenberg
Jan 27, 2015
11:19 am
Reads:
284
Score:
5

Get ready for the Internet of (Every)thing!  As IT professionals, if we aren’t preparing for it now—we’re falling behind. But what exactly will the Internet of Things (IoT) mean for our IT environments going forward? How are we going to deliver on all this hype and buzz? The devil is always in the details, right?…

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wheaps
By: wheaps
Jan 22, 2015
2:25 pm
Reads:
606
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Yah I know, another top 10 list, ok, this one is just 5, I was feeling a bit lazy today.  The reality is, each organization is different.  They have either not gotten to this point (list below) yet, or they are in it, or they have moved past some of them… or all (doubtful).  …

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Tobin Isenberg
Jan 21, 2015
12:15 pm
Reads:
487
Score:
4

I have had the luxury of working with so many (customers) companies over the years and seeing how their IT department is run.  With that I have learned so many things, both good and bad.  In some cases I have learned things that has changed some of my perceptions of how things should be done…

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Tobin Isenberg
Jan 15, 2015
3:33 pm
Reads:
562
Score:
Unrated

You may not be aware but NetIQ’s AppManager has been upgraded with a bunch of new features.   The upgrade may not be obvious to the public, this was done a bit differently, it is not a dot upgrade (ie; 8.x to 9.x, 9.1 to 9.2), it is by activating the new features (even for…

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Tobin Isenberg
Jan 15, 2015
3:33 pm
Reads:
932
Score:
5