AppManager

The absolute best part of my job is being with customers.  I love it.  Whether I’m presenting to one customer, 500 or anything in between, I love spreading the good word of how Micro Focus | NetIQ solutions can help you run IT better. To that end,  I’m very happy to announce our new IT Operations…

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Joe Rogers
Apr 14, 2015
7:41 am
Reads:
547
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The most fundamental question for any business – Are we open?  Not just the doors to the building but can we deliver the services that our customers contract with us for? IT is a challenge.  In the previous post,  we talked about making sure that all of your IT stuff is working.  No red lights on…

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Joe Rogers
Apr 10, 2015
7:25 am
Reads:
357
Score:
5

A few months ago, we introduced you to the ‘Four Lenses of IT operations’. In this post, NetIQ defines four questions and the associated key capabilities that IT Operations needs in order to quickly and confidently answer these questions on a regular basis. I’d like to go a little bit more in depth into the questions…

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Joe Rogers
Mar 25, 2015
11:22 am
Reads:
766
Score:
5

If there’s any problem that plagues all IT departments—it’s one of relevance. Now before anyone gets upset—I’m not saying IT is irrelevant. However, there’s often a lack of communication between those running the business (CxOs and Line of Business owners) and those that keep the business running (IT). However critical IT is to the success…

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wheaps
By: wheaps
Mar 19, 2015
2:35 pm
Reads:
1,398
Score:
Unrated

Is there anything more annoying than using a Unified Communications (UC) or VoIP telephony service—and suddenly everyone sounds like malfunctioning androids trapped in some sort of infinite echo chamber? Hello? (Hello.) Can anyone hear me? Allusions to Pink Floyd aside—even today, UC/VoIP quality is still an issue, despite all the IT monitoring we do. But…

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wheaps
By: wheaps
Feb 27, 2015
3:30 pm
Reads:
921
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I know what you’re thinking and no,  I’m not drunk.  What does monitoring have to do with better applications? Well,  for me,  a lot.  Think for a moment about who is involved with creating applications.  You’ve got developers (obviously), testers,  architects, project managers and probably a few other roles.  Now think about who supports the…

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Joe Rogers
Feb 4, 2015
7:12 am
Reads:
1,008
Score:
5

For those of you already familiar with NetIQ Operations Center’s Service Configuration Manager (AKA: SCM and/or BSCM), I’m going to discuss a specific feature of it.   I’m not going to go into SCM basics, just the specific feature of using a Hierarchy File. If you have ever encountered the situation where you need to…

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Tobin Isenberg
Feb 3, 2015
9:15 am
Reads:
398
Score:
5

Get ready for the Internet of (Every)thing!  As IT professionals, if we aren’t preparing for it now—we’re falling behind. But what exactly will the Internet of Things (IoT) mean for our IT environments going forward? How are we going to deliver on all this hype and buzz? The devil is always in the details, right?…

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wheaps
By: wheaps
Jan 22, 2015
2:25 pm
Reads:
876
Score:
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Yah I know, another top 10 list, ok, this one is just 5, I was feeling a bit lazy today.  The reality is, each organization is different.  They have either not gotten to this point (list below) yet, or they are in it, or they have moved past some of them… or all (doubtful).  …

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Tobin Isenberg
Jan 21, 2015
12:15 pm
Reads:
711
Score:
4

I have had the luxury of working with so many (customers) companies over the years and seeing how their IT department is run.  With that I have learned so many things, both good and bad.  In some cases I have learned things that has changed some of my perceptions of how things should be done…

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Tobin Isenberg
Jan 15, 2015
3:33 pm
Reads:
828
Score:
Unrated