wheaps

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1/28/2009

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Author Archives

Today’s “always on, always available” business culture has unintended consequences for your IT team.  IT services are expected to be instantly available at all times—and the first line that normally gets hit with complaints and ire is your IT Help Desk.  If your goal is continuous IT service delivery, then surely an important area to…

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May 19, 2017
2:08 pm
Reads:
411
Score:
Unrated

More and more organizations are digitally transforming their business by moving to the cloud.  This isn’t surprising—but it does present a challenge to the IT team who is increasingly becoming a “broker” for these cloud services.   IT (despite not controlling the underlying infrastructure, platforms, or even applications providing the cloud service) is still on the…

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May 3, 2017
3:17 pm
Reads:
622
Score:
Unrated

It’s amazing how little clarity and visibility we have into the true state of any IT environment, despite getting more and more monitoring tools looking at them.  Sometimes, a common cause for this is actually too many monitoring tools.  Each one may be great for its specialized task, but they fail to communicate with each…

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Sep 26, 2016
3:10 pm
Reads:
975
Score:
Unrated

It’s a complex world out there. There’s no denying it.  This is especially true in the IT world—where admins are expected to keep systems running smoothly.  However, no matter how you slice it: there’s no way around the true complexity of IT. Physical and virtual machines, networks, operating systems, and applications all have to work…

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Jul 26, 2016
3:38 pm
Reads:
1,142
Score:
Unrated

You’ve already invested in AppManager—but you’re not running the latest version? It’s somewhat of a conundrum, balancing the time of an upgrade versus the benefits you might get.  This is especially true if you’ve done lots of customization of your AppManager system that might or might not break if you upgrade to latest version.  Despite…

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Jul 5, 2016
3:50 pm
Reads:
891
Score:
Unrated

If there’s any problem that plagues all IT departments—it’s one of relevance. Now before anyone gets upset—I’m not saying IT is irrelevant. However, there’s often a lack of communication between those running the business (CxOs and Line of Business owners) and those that keep the business running (IT). However critical IT is to the success…

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Mar 19, 2015
2:35 pm
Reads:
2,669
Score:
Unrated

Is there anything more annoying than using a Unified Communications (UC) or VoIP telephony service—and suddenly everyone sounds like malfunctioning androids trapped in some sort of infinite echo chamber? Hello? (Hello.) Can anyone hear me? Allusions to Pink Floyd aside—even today, UC/VoIP quality is still an issue, despite all the IT monitoring we do. But…

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Feb 27, 2015
3:30 pm
Reads:
2,383
Score:
Unrated

Get ready for the Internet of (Every)thing!  As IT professionals, if we aren’t preparing for it now—we’re falling behind. But what exactly will the Internet of Things (IoT) mean for our IT environments going forward? How are we going to deliver on all this hype and buzz? The devil is always in the details, right?…

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Jan 22, 2015
2:25 pm
Reads:
2,263
Score:
Unrated

There’s little doubt we live in a noisier IT world. The simple reason: we have created nosier IT environments. Yes–nosier. As IT professionals, we now have more insight into and more oversight over our infrastructure, systems and applications than we’ve ever had before. We can (and probably do) monitor just about everything nowadays. However, what…

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Dec 4, 2014
5:42 pm
Reads:
2,437
Score:
5

I’m a huge sci-fi geek. I love stories about interstellar travel, artificial intelligences and alien worlds. I have a soft spot for all things Star Trek too. I’d love to be zipping through space at superluminal speeds—boldly going where no one has gone before. Well, except for those pesky inertial dampeners and warp drives. Seriously—in…

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Oct 22, 2014
4:26 pm
Reads:
2,490
Score:
5