Thomas G. Hale Sr.

Contact Thomas G. Hale Sr.

Member since
1/25/2010

About Thomas G. Hale Sr.

Thomas is a 14 year veteran of BSM and IT Operations Management with experience in several verticals.

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315 points earned on this site

Author Archives

I love the challenge of visualizing new types of data in new ways because being able to convey meaning succinctly is a brilliant challenge. ¬†Last week I worked with a data set from an Avaya Call Manager. Looking at call data is interesting but looking at it in reference to a VOIP system that has…

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Jul 31, 2014
1:57 pm
Reads:
1,136
Score:
5

I was bored last week so I interviewed my co-worker on the short walk we had from the hotel to the customer site.¬† I was curious where he saw the Data Center Space moving in terms of future tech and any market disruptors he saw on the horizon. I was expecting something like, morphing big…

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Jul 31, 2014
1:52 pm
Reads:
567
Score:
5

Our industry is biased in how we measure and develop Service Level Agreements. We seem to be driven by the lowest common denominator: Help desk Tickets, to determine how well a service is being delivered. We assign thresholds to a reactive action that is only reported half the time by customers that are now a…

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Jul 31, 2014
1:51 pm
Reads:
459
Score:
5