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mhudnall

mhudnall

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Member since 4/15/2010

Bio

About mhudnall

Michele is currently Channel Solution Marketing for NetIQ's Partners and has previously been Solution Marketing for the Business Service Management Solution and the Operations Center product. In this role I work with the product and sales teams to bring NetIQ solutions to the market, grow awareness and provide the tools that enable our partner organizations to be successfully with our customers. Previously, I have marketed and managed products in the IT Systems Management market at Software Artistry, IBM Tivoli, Novell and now NetIQ; I advised and consulted IT organizations, service providers and vendors as a senior analyst at META Group; I developed applications within an insurance company and trained as a systems engineer with EDS. I have been in IT, consulted, developed products and delivered solutions to the market for >25 years and still find new things to learn with each adventure! I currently enjoy an external blog community, Business Service Management Hub, that I and some colleagues across the industry share experiences, process, tips, tricks, best practices, etc. Come join the discussion too! I'm an avid NFL, Red Sox and local Washington DC sports fan, GO Skins & Nats, who enjoys gardening, cooking and all my traveling adventures. I earned my degree at James Madison University (and bleed purple) and am a native Virginian. Follow Me: @HudnallsHuddle @BSMHub @NetIQ_BSM

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Author Archives

Cloud Discussion: Data Privacy, Availability and Performance on Huff Post Live

mhudnall

August 29, 2012 3:58 pm

Reads: 345

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I had the fantastic opportunity to participate in a live Cloud discussion: Get off my Cloud:  Floating the Risks of Big Data Storage on Huff Post Live during their inaugural week of going live with streaming news and discussions leveraging Google+ Hangouts to bring in live guests.

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Olympics, Twitter, iTV – What is Common? HA – High Availability!

mhudnall

July 27, 2012 1:09 pm

Reads: 253

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I couldn’t resist this opportunity to discuss high availability, speed to root cause, speed to restoration, security and mission critical services. We sit on the eve of the largest single sporting event that comes around only every 4 years and the recent headlines are, “Twitter Down 2012:  Service Out for Users Throughout the World”. I scratched my head wondering how this would look on the London skyline, literally as the London Eye conveys the Sentiment with Twitter as the gauge of status with color and intensity for all to see?

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IT Transformation – Who Does Gartner Show Winning in the $3.6T IT Business?

mhudnall

July 20, 2012 12:51 pm

Reads: 324

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IT Transformation is and has been a hot topic for >20 years. Wow!

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Exciting IT Times: News from Gartner IOM and NetIQ Customers

mhudnall

July 20, 2012 12:39 pm

Reads: 262

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Just back from the Gartner IOM conference and recharged with all the IT Transformation talk that is underfoot and success our NetIQ customers experience with our solutions every day.

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Who’s to Blame When the Cloud Runs Out of Power?

mhudnall

July 12, 2012 10:43 am

Reads: 278

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I live in the Washington, DC metro area, specifically the 51st state – Northern VA or better known as NoVA. Fortunately, I was not affected by the storms and power outages of a couple weeks ago. However, Amazon and their Ashburn data center once again. Once again, many of us social media users found the pain of the outage.

How many outages will occur before plans are put together for better monitoring and DR? One way to look at it is this is their business and livelihood, so DR should be relevant. Another is that many of us use these sites during times of destruction to communicate with the rest of the world, not just for fun or business.

As a marketer and business person, I find it interesting none of these folks have found it a competitive advantage to have the best plan and be alive when their competition is down. However, many are blaming Amazon and leaving for another provider, another provider does not solve the challenge.

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Communicating Service Performance – Beware of the Competition

mhudnall

July 7, 2012 8:16 pm

Reads: 207

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We’ve discussed service management and the transformation that IT is undergoing with the catalysts being the cloud, service providers, SaaS, social media, collaboration, mobility, BYOD, etc. The root catalyst is choice and options in the market and the competition speaks in terms of service value and service performance. I posted a question in LinkedIn regarding how much of your services are in the cloud today and expected to be next year? Join the discussion. The first answer was as I expected, a law firm that isn’t in the cloud and isn’t going there because of security concerns. I responded as I bet they use services that are internet based, research likely, and thus they are in the cloud. Just like a recent customer discussed having hundreds of apps in the cloud that now need to be reconciled, rationalized and managed for cost. How did they get this point? Easy, credit card subscriptions – cheap and easy to do business with.

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Overhauling Service Management – Developing, Operating and Securing Services

mhudnall

July 7, 2012 8:08 pm

Reads: 218

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Previously I posted, “Why Service Management” discussing the melding of IT and the business for common objectives in managing, measuring and communicating service performance.  The recent Gartner Infrastructure and Operations Management Summit (IOM) also provoked the status quo of IT Operations and Cameron Haight began to challenge and discuss a new term, DevOps, where development and operations are more closely aligned.  The post event Trip Report provides a glimpse into the many thought provoking challenges and discussions of the week.

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Gartner Infrastructure & Operations Mgmt Summit – Road Trip Wrap-up

mhudnall

June 21, 2012 9:27 am

Reads: 197

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I’m back from a couple of weeks of travel and most notably, the annual  Gartner Infrastructure and Operations Management Summit (IOM) the first week of June.  There were more than just a handful of aha moments, much churn in what has been a mature market and many great conversations on the solution showcase floor and hallways.  Let’s start with the opening keynotes on the first day:

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Road Trip – Gartner Infrastructure & Operations Mgmt Summit

mhudnall

June 21, 2012 9:20 am

Reads: 212

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I traveled the globe from October to February meeting with customers and our sales teams discussing NetIQ’s IT Operations Management (ITOM) value and solutions, then I traded in wings for a bit. Now it’s time for one of my favorite battery re-charging conferences of the year, the Gartner Infrastructure and Operations Management Summit (IOM).

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Why Service Management?

mhudnall

June 1, 2012 11:04 am

Reads: 210

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In my last post, Eat or be Eaten – IT Transformation Underway, I discussed the transformation IT as we know it is undergoing. Last week I had the opportunity to listen to my good friend Eveline Oehrlich of Forrester present Reboot Service Management as hosted by ITSM Academy, confirming many of the discussion points from my previous post and had me thinking about my next series of posts.

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