Error: 'E20343: Failed to get the source account info rc = 2221'. (NETIQKB5347)

  • 7705347
  • 02-Feb-2007
  • 08-Sep-2008

Resolution

fact
Domain Migration Administrator 6.x

fact
Domain Migration Administrator 7.x

symptom
Error: 'E20343: Failed to get the source account info rc = 2221'.

symptom
Source users listed alphabetically after the error were not migrated. 

cause

The information stored in the database for the source accounts is not current.



cause
The target domain contained an account that had been created and partially deleted, although the account was not visible in ADUC, it was still visible in LDAP tool. 

fix

To update the information stored in the database:

  1. Run the Select Objects wizard
  2. Select all of the accounts
  3. Click Remove
  4. Click Add
  5. Select all of the desired accounts again
  6. Migrate the accounts.


fix

To correct the account that had been partially deleted in the target domain:

  1. Completely delete the remnants of this account from AD.
  2. Remove the source account that caused this conflict from the Selected Objects wizard.
  3. Migrate users that were not migrated in the previous attempt using replace and update.


note

Please refere to the following knowledge base article for a solution to a similar issue:



Additional Information

Formerly known as NETIQKB5347