Environment
NetIQ AppManager 6.x
NetIQ AppManager 7.0.x
Situation
How do I configure or check if MAPI Mail is working on an Agent?
Resolution
To troubleshoot the Action_MapiMail knowledge script, on the AppManager Agent (or AppManager Management Server) where the Action is generated:
- Logon as the Service Account being used for the NetIQ Services.
- Verify that the Profile and Exchange Mailbox specified are valid under the Mail or Mail & Fax options.
- Stop and restart the NetIQ Services via the Services Control Manager.
- Launch a command prompt and use the following command line utility:
netiqmapimail
To configure the NetIQ AppManager Client Resource Monitor service (NetIQmc) for MAPI support:
NOTE: If the Action_MapiMail KS is to be run as an MC Action, perform the following steps on the NetIQmc service on the Managed Client.
- If your computer is running Windows NT, start the Services application in Control Panel.
- Stop the NetIQ AppManager Client Resource Monitor service (NetIQmc).
- Highlight the NetIQmc Service and select StartUp.
- Under LogOn As, select This Account.
- Enter the name of the NT domain account to be used, in the format Domain\Username.
- Enter the password for the account in both password fields.
- Restart the NetIQ AppManager Client Resource Monitor service (NetIQmc).
- If your computer is running Windows 2000, start the Services application in Administrative Tools.
- Stop the NetIQ AppManager Client Resource Monitor service (NetIQmc).
- Double-click the NetIQmc Service.
- Go to the LogOn tab.
- Select This Account.
- Enter the Account name in a Domain\Account format.
- Enter the password for the Account in the Password and Confirm Password fields.
- Click Apply.
- Click OK.
- Restart NetIQ AppManager Client Resource Monitor service (NetIQmc).
- In Control Panel, choose Mail or Mail & Fax, and click Show Profile. Find and make a note of the profile name that corresponds to the NT Account being used for the NetIQ AppManager Client Resource Monitor service (NetIQmc).
- Drag and drop a knowledge script.
- In the Job Properties window, select the Actions tab.
- Select Action_MapiMail from the list and click on Properties.
- Enter the recipient and the Profile Name.
- Click OK.
- Click OK again.
NOTE: The NetIQ AppManager Client Communications Manager Service (NetIQccm) must also run as the same exact service account as the NetIQmc service.
Additional Information
Formerly known as NETIQKB2877