Security Analyzer: Product Upgrade
Customers who have purchased a support plan can stay current with the latest features and functionality. Here's how!
- Back-up your existing installation - Do not skip this step!
- Check for an installed subscription:
- Click on the help menu from within your product
- Click "About..."
- Look for a "Subscription expires in" section. If the expiration date has lapsed, you will need to renew for another year. If there is no "Subscription expires in" section, then a support plan was not installed. Note: If a version update is attempted without an active support plan, the product will be installed as a trial version and will become disabled in 14 days.
- If a one-year subscription has not been installed, you will be prompted to purchase a one-year support plan upon installation. For further information please call or fill out the contact form to speak to a representative.
- After verifying that a support plan is installed, download the trial version of the product.
- Run the downloaded file and install it in the same directory. The old version will be automatically detected and upgraded.
* To update from a version older than the last version, please contact our Technical Support Team.
Instructions for upgrading to Security Analyzer
- Download the trial version of the product you're upgrading to.
- Begin to install the product.
- On the Welcome screen, select "Upgrade Current Product". Then select to install into the same directory. (The previously installed application will be automatically detected.)
- If you do not already have an Essential or Premium Care support plan, click "Next" to bypass the License dialog box and a "Purchase Upgrade" dialog box will appear.
- Click the "Purchase" button that links to our web site where you can purchase a support plan, which includes product version updates for one year.
- You will immediately receive the product serial number in an email message. Once again, initiate the installation process, supplying the upgrade license serial number when prompted.
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Questions? Search the Knowledge Base for help in upgrading your product, or send your question to our Technical Support Team.
