Support Programs
|
After-Sale Support
A key component of every serious business strategy is knowledgeable and responsive Technical Support. NetIQ offers two levels of annual Support Plans, Essential Care and Premium Care, with service levels to meet a wide range of needs. |
 |
|
|
Pre-Sale Support
NetIQ provides free support via the Knowledge Base, telephone, and email to facilitate the software evaluation process. It is an opportunity to demonstrate the level of professionalism that customers can expect after the sale. |
Learn More
For more information or to purchase a Support Plan, you can either:
- Contact your NetIQ representative.
- Call 1-888-323-6768.
- Contact a reseller in your area
To renew your existing or expired Support Plan for a NetIQ product, you can either:
- Submit an online Support Plan Renewal request.
- Contact the NetIQ Customer Care Team at 713-418-5035.
