Online Support Resources
To provide convenient, self-service Technical Support, we offer a variety of Online Support Resources. The ability to use the following resources are reserved for customers with a current support plan.
- Service Request Manager
The Service Request Manager is a web-based tool for creating and managing technical support issues. Your inquiry is submitted directly to our customer database and a Technical Support Representative is assigned to help you during regular business hours. The Service Request Manager also allows you to view and manage issues submitted over the phone. - Online User Forums
Online User Forums are a virtual meeting place for customers to interact and post questions and answers about NetIQ products. The forums provide a venue to discuss and resolve common issues as well as trade best practice information. - Notifications and Alerts
Notifications and Alerts provide information about new product releases and fixes that are available. To access, click the link above, click on "My Boards", and click on "Product Notifications". - Documentation
Documentation includes such works as technical product manuals, white papers, feature explanations, and usage guides. Our expert Technical Writers, Product Managers, and Technical Support Representatives prepare these documents as an aid to using NetIQ products.
