Directory & Resource Admin/Exchange Admin Contact Info
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Customer Phone Support
Phone Support requires a current Support Plan. To better assist you, we advise the following when calling:
- Have access to the computer with the affected application.
- If you are calling about an existing request, have the Service Request Number available.
- Have your software registration numbers available.
- If you are calling from the US, please use the Phone Menu Diagram, (requires Adobe Reader), for call routing assistance.
- If you are calling from Europe, Middle East or Africa, please use the EMEA Phone Menu, (requires Adobe Reader), for call routing assistance.
|
| Region or Country | Business Hours Monday - Friday 8 AM - 8 PM EST |
| North America The Caribbean |
1-713-418-5555 |
| Central America South America |
1-713-418-5555 |
| Region or Country | Business Hours Monday - Friday 8 AM - 6 PM GMT |
| Europe Middle East Africa |
+353 (0) 91-782 677 |
| Region or Country | Business Hours Monday - Friday 8 AM - 9 PM EST |
| Asia Pacific Australia New Zealand |
1-713-418-5555 |
| Region or Country | Business Hours Monday - Friday 8 AM - 8 PM EST |
| North America The Caribbean |
1-713-418-5555 |
| Central America South America |
1-713-418-5555 |
| Region or Country | Business Hours Monday - Friday 8 AM - 6 PM GMT |
| Europe Middle East Africa |
+353 (0) 91-782 677 |
| Region or Country | Business Hours Monday - Friday 6 AM - 5 PM (GMT +10) |
| Australia | 1-713-418-5540 |
| China | 1-713-418-5540 |
| Hong Kong | 1-713-418-5540 |
| India | 1-713-418-5540 |
| Indonesia | 1-713-418-5540 |
| Malaysia | 1-713-418-5540 |
| Philippines | 1-713-418-5540 |
| New Zealand | 1-713-418-5540 |
| Singapore | 1-713-418-5540 |
| Taiwan | 1-713-418-5540 |
Premium Care Customers
- Premium Care Customers receive expedited routing of Phone Calls and Service Requests submitted online. Additionally, after hours pager support is available using the Premium Care phone numbers.
- If you do not have the Premium Care phone and resource information, please call our Essential Care phone numbers above and a Tech Support Representative can provide it. You can also make the request online.
Support Plan Renewals
- If your Support Plan for a NetIQ product has expired and you would like to renew, please contact us.
