Request Access to Locked Support Resources

Customers Only

Before using this form, make sure you have fulfilled all the requirements outlined in How to Obtain Access to Locked Support Resources.

Use this form to request that your myNetIQ account be enabled to access Locked Resources. You can request access for other individuals in your organization, but they will also need to create a myNetIQ account using their email address. We will process your request within two business days.

Please answer the following questions and click the Submit button. Fields marked with a red asterisk (*) are required.

Company and Requestor Information
Request Type (select all that apply) Add Technical Contacts Request Access to Locked Resources Request Premium Care Support Access Information
* Are you a Customer, Partner, or NetIQ Employee?
Account ID# (Please Provide)	* Company Name
* Address	Address (2)
* City
* State/Province Please choose from the following: Outside US and Canada Alaska Alabama Alberta Arkansas Arizona Armed Forces Americas Armed Forces Africa, Canada, Europe, Middle East Armed Forces Pacific British Columbia California Colorado Connecticut District Of Columbia Delaware Florida Georgia Hawaii Iowa Idaho Illinois Indiana Kansas Kentucky Louisiana Massachusetts Manitoba Maryland Maine Michigan Minnesota Missouri Mississippi Montana New Brunswick North Carolina North Dakota Nebraska Newfoundland New Hampshire New Jersey New Mexico Nova Scotia Northwest Territories Nunuvut Nevada New York Ohio Oklahoma Ontario Oregon Pennsylvania Prince Edward Island Puerto Rico Qubec Rhode Island South Carolina South Dakota Saskatchewan Tennessee Texas Utah Virginia Vermont Washington Wisconsin West Virginia Wyoming Yukon Territories
* Postal Code	* Country Please choose from the following: USA Afghanistan Albania Algeria Andorra Angola Anguilla Antigua Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bolivia Bosnia Botswana Brazil British Virgin Islands Brunei Darussalam Bulgaria Burkina Burundi Cameroon Cambodia Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Colombia Comoros Congo Cook Islands Costa Rica Croatia Cuba Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equitorial Guinea Eritrea Estonia Ethiopia Falkland Islands Fiji Finland France French Guiana Gabon Gambia Georgia Germany Ghana Greece Grenada Guadeloupe Guam Guatemala Guinea Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Israel Italy Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kuwait Kyrgyzstan Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau Macedonia Madagascar Malawi Malaysia Mali Malta Martinique Mauritania Mauritius Mexico Moldova Monaco Mongolia Morocco Mozambique Myanmar N. Korea Namibia Netherlands Netherlands Antilles New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Qatar Romania Russia Rwanda S. Korea Samolia San Salvador Saudi Arabia Senegal Seychelles Sierra Leone Singapore Slovakia Slovenia Somalia South Africa Spain Sri Lanka St. Kitts St. Lucia St. Vincent Sudan Surinam Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tonga Trinidad Tunisia Turkey Turks and Caicos Uganda Ukraine United Arab Emirates United Kingdom Uruguay US Virgin Islands USA Uzbekistan Vanuatu Venezuela Vietnam Western Sahara Western Samoa Yemen Yugoslavia Zambia Zimbabwe
* Products covered by a maintenance agreement (choose all that apply) Select a product... NetIQ Analysis Center NetIQ AppAnalyzer for Exchange NetIQ Aegis NetIQ AppManager Suite NetIQ Change Administrator NetIQ Change Guardian for Active Directory NetIQ Change Guardian for Windows NetIQ Directory and Resource Administrator NetIQ Directory Security Administrator NetIQ Domain Migration Administrator NetIQ Enterprise Administrator NetIQ Exchange Migrator NetIQ File Security Administrator Information Security Publications NetIQ Migration Suite NetIQ Group Policy Administrator NetIQ IntelliPolicy NetIQ Risk and Compliance Center NetIQ Security Manager NetIQ Secure Configuration Manager NetIQ XMP for MOM NetIQ Security Administration Suite Secure Password Administrator Security Analyzer VigilEnt Log Analyzer VigilEnt Password Manager VigilEnt Policy Center VigilEnt Security Agents VigilEnt Security Manager Vivinet Assessor Vivinet Diagnostics VoIP Manager Firewall Suite Operations Manager Security Reporting Center Third Brigade Deep Security
Did you purchase a maintenance agreement direct from NetIQ or from a Channel Partner (reseller)?  Direct from NetIQ  Channel Partner
Did you purchase a maintenance agreement within the last 5 business days?  Yes  No

Designated Technical Support Contact Information
1.	Add Modify Delete
	* First Name	* Last Name
	* Job Title	* Email
	Work Phone	Cell/Pager
2.	Add Modify Delete
	First Name	Last Name
	Job Title	E-mail
	Work Phone	Cell/Pager
3.	Add Modify Delete
	First Name	Last Name
	Job Title	E-mail
	Work Phone	Cell/Pager
4.	Add Modify Delete
	First Name	Last Name
	Job Title	E-mail
	Work Phone	Cell/Pager
5.	Add Modify Delete
	First Name	Last Name
	Job Title	E-mail
	Work Phone	Cell/Pager
6.	Add Modify Delete
	First Name	Last Name
	Job Title	E-mail
	Work Phone	Cell/Pager
7.	Add Modify Delete
	First Name	Last Name
	Job Title	E-mail
	Work Phone	Cell/Pager
8.	Add Modify Delete
	First Name	Last Name
	Job Title	E-mail
	Work Phone	Cell/Pager
9.	Add Modify Delete
	First Name	Last Name
	Job Title	E-mail
	Work Phone	Cell/Pager
10.	Add Modify Delete
	First Name	Last Name
	Job Title	E-mail
	Work Phone	Cell/Pager

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