How to Obtain Access to Locked Support Resources
To access Locked Resources on our Online Support site, you will need to have the following:
- A current NetIQ Support Plan for your product
- Typically, our Essential and Premium Care Support plans are valid for one year
- Learn more about Support Plans
- A myNetIQ account
- Keep track of the email address used to create your myNetIQ account; you will need it to login in the future
- Create a myNetIQ account
- Your myNetIQ account enabled to reach Locked Resources
- In order for us to enable your myNetIQ account we need you to complete a request form (make sure you use the same email address that you used to create your myNetIQ account)
- Request access to Locked Support Resources
Upon receiving your request for access, we will verify that you are eligible to receive access to Locked Resources and will enable your myNetIQ account. You will be notified when access has been granted or if there are any delays in processing your request. Requests for online access are normally processed within 2 business days.
