VoIP in Action
Are you planning or deploying Voice over IP (VoIP) in your organization? No matter where you are in your VoIP evolution, you can still learn how to avoid common pitfalls and maximize your investment.
Sign up now for VoIP in Action—a series of webinars presented by NetIQ's product pros and designed specifically for our customers and prospects. These in-depth, interactive sessions will show you how to maximize your VoIP deployment.
You'll get technical tips and tricks to make your job easier. Bring your toughest questions-our experts will be available for extensive Q&A.
Click on the links below to check out these sessions:
- Ready. Set. VoIP! Part 4 of 4: Reporting and Planning
- Ready. Set. VoIP! Part 3 of 4: Automating Monitoring for Service Delivery
- Ready. Set. VoIP! Part 2 of 4: Pre-deployment Strategy for Monitoring, Management and SLAs
- Ready. Set. VoIP! Part 1 of 4: Beginning the Life Cycle - Readiness Assessment
- Maintaining VoIP Quality with NetIQ AppManager and Vivinet Diagnostics
- Monitoring Cisco Call Manager 5.x
- Maintaining VoIP Service Levels in a Nortel IP Telephony Environment
- Five Things That I Learned Deploying IP Telephony
- How To Pitch VoIP To Your Management
- Ensuring VoIP Quality of Service
- The Top 10 Reports Every IP Telephony Manager Needs
- Securing your Converged Voice and Data Network
- Best Practices for Managing Cisco IP Telephony
- Introduction to VoIP Technology
- Planning for VoIP
- VoIP Management and Reporting
- VoIP Application Management
- Troubleshooting VoIP
- VoIP Security
- Establishing VoIP SLAs
- Managing VoIP Quality
Ready. Set. VoIP!
Part 4 of 4: Reporting and Planning
In the "Ready.Set.VoIP." web seminar series, Ken Camp, noted author of IP Telephony Demystified, and Mark Slavens, NetIQ Corporate SE for VoIP solutions, will take you through management of the VoIP life cycle—from network assessment, pre-deployment and ongoing monitoring to reporting and future expansion plans.
In part three of the series, Ken and Mark will cover the importance of being proactive rather than reactive when operating voice over IP on your network such as the:
- Value of automated monitoring tools
- Complete knowledge of your environment
- Ability to respond to changing network conditions
- Timely diagnosis and remediation of issues
Too often organizations deploy VoIP without fully knowing the impact of converging voice and data traffic on a shared network. Don't be left with dissatisfied users and system downtime. Whether you have already deployed or are just considering an implementation, listen to find out how a VoIP network assessment can benefit your enterprise environment.
Ready. Set. VoIP!
Part 3 of 4: Automating Monitoring for Service Delivery
Converged communication technologies, such as Voice over IP, are becoming more and more the standard for businesses today. But assessing, deploying and maintaining the performance and availability of VoIP can be daunting as the systems are increasingly complex and voice communications remain critical.
In the ongoing "Ready.Set.VoIP." series, Ken Camp, noted author of IP Telephony Demystified, and Mark Slavens, NetIQ Corporate Sales Engineer for VoIP solutions, take you through management of the VoIP life cycle—from network assessment, pre-deployment and ongoing monitoring to reporting and future expansion plans.
In part four, the final of the series, Ken and Mark explain why reporting is vital to VoIP success, including:
- Sustaining service delivery for mission critical applications
- Achieving consistency through knowledge
- Properly positioning incremental change on a continual basis
- Supporting fine tuning rather than major upgrades
Too often organizations deploy VoIP without fully knowing the impact of converging voice and data traffic on a shared network. Don’t be left with dissatisfied users and system downtime. Whether you have already deployed or are just considering an implementation, listen to find out how a VoIP network assessment can benefit your enterprise environment.
- Defining monitoring policies
- Monitoring service quality
- Ongoing analysis and why it's important
- Meeting the end user's expectations defined in service level agreements
- Know your potential VoIP capabilities by provide a network inventory
- Warn you of potential shortfalls and measures to upgrade your network
- Set quality expectations for the network currently in place
- Avoid project paralysis before the pilot program begins
- maximizing performance, availability and call quality
- automating network troubleshooting from assessment to maintenance
- monitoring event management
- offering extensive reporting capabilities
- Server availability and health
- Call activity trends and predictions
- Real-time usage and performance
- Signaling and call quality
- Server availability
- Call activity trends and predictions
- Real-time usage and performance
- Signaling and call quality
- 5 Things Learned
- Building the right team
- Defining SLA's and key measurables
- Exploring all your options
- Choosing the right vendor
- Presenting to management
- VoIP Readiness
- VoIP Management
- VoIP Security
- The top 10 must-have VoIP reports and why
- Helpful tips on creating reports for your management team
- SLA reporting
- Assure your VoIP infrastructure is secure without sacrificing call quality
- Identify your security vulnerabilities so you can reduce threats to your converged VoIP and network infrastructure
- Manage alerts to proactively respond to problems
- Techniques for monitoring IPT components—from CallManager servers and services to voice gateways, Unity voice mail servers, switches, phones and other applications
- Insights into factors that impact QoS and which IPT metrics to track, ensuring voice traffic gets the preferential treatment it requires
- Tips on troubleshooting phone quality issues
- In-depth best practices for real-time and historical reporting
- VoIP technology from a telephony community view
- VoIP technology from a data networking community view
- Configuration Assessment — Inventory your network devices and review key configuration parameters needed to support VoIP
- Utilization Assessment — Monitor the utilization of network devices to see if you will have the capacity needed for additional VoIP traffic
- Call Quality Assessment — Add VoIP traffic to your network and predict what kind of quality your users will experience
- Why proactive VoIP management is essential
- Best practices for monitoring IP telephony servers and VoIP networks
- How to maintain call quality
- VoIP performance reporting
- Some of the Key VoIP Applications
- Best Practices for Unified Messaging Management
- Best Practices for Contact Center Application Management
- Proactive Techniques for Preventing VoIP Problems
- Tips for Diagnosing VoIP Server Problems
- Tips for Diagnosing Call Quality Problems
- The Difficulties of Network Security
- Stages in Managing Securitys
- VoIP Security Problem Areas
- Recommendations for VoIP Security
- The benefits of establishing a VoIP SLA
- How to determine what to measure
- How to implement a VoIP SLA
- An overview of how to measure call quality
- Specific factors that affect call quality. VoIP server problems such as overload and failure or problems in the network such as delay, jitter and lost data
- How to monitor for VoIP call quality
Ready. Set. VoIP!
Part 2 of 4: Pre-deployment Strategy for Monitoring, Management and SLAs
In the ongoing "Ready.Set.VoIP." series, Ken Camp, noted author of IP Telephony Demystified, and Mark Slavens, NetIQ Corporate SE for VoIP solutions, take you through management of the VoIP life cycle—from network assessment, pre-deployment and ongoing monitoring to reporting and future expansion plans.
In part two of the series, Ken and Mark will focus on critical management activities including
Too often organizations deploy VoIP without fully knowing the impact of converging voice and data traffic on a shared network. Don't be left with dissatisfied users and system downtime. Whether you have already deployed or are just considering an implementation, listen to find out how a VoIP network assessment can benefit your enterprise environment.
Ready. Set. VoIP!
Part 1 of 4: Beginning the Life Cycle - Readiness Assessment
The VoIP life cycle from Pilot to Production
In the "Ready.Set.VoIP." web seminar series, Ken Camp, noted author of IP Telephony Demystified, and Mark Slavens, NetIQ Corporate SE for VoIP solutions, will take you through management of the VoIP life cycle—from network assessment, pre-deployment and ongoing monitoring to reporting and future expansion plans.
In part one of the series, Ken and Mark will focus on network readiness assessments and how taking stock of your resources will help you:
Too often organizations deploy VoIP without fully knowing the impact of converging voice and data traffic on a shared network. Don't be left with dissatisfied users and system downtime. Whether you have already deployed or are just considering an implementation, listen to find out how a VoIP network assessment can benefit your enterprise environment.
Maintaining VoIP Quality with NetIQ AppManager and Vivinet Diagnostics
Are call quality and uptime critical to your business? Do your end-users demand 100% uptime? Whether you are considering a move to IP telephony or have already migrated to a Voice over IP (VoIP) platform, call quality and availability are most important to end users. The performance of a VoIP system depends on the integrity of the underlying data network. NetIQ's AppManager, VoIP Quality Module and Vivinet Diagnostics proactively monitor the data network, quickly pinpointing problems before they have a chance to impact call quality for telephony users.
Join NetIQ as we present an overview of powerful management tools for preserving call quality on your VoIP deployment and learn how these tools help companies by:
Monitoring Cisco Call Manager 5.x
NetIQ's AppManager for Cisco Call Manager 5.x is the premier solution for Day Two support. The NetIQ CiscoCM module for AppManager can not only monitor and manage a Cisco IP telephony system, but also respond to events and provide pro-active diagnosis via the Vivinet Diagnostics tool. These tools work together to provide the robust, high quality voice communications demanded by a high performance enterprise.
In this VoIP in Action, our technical experts will describe how the NetIQ AppManager for Cisco Call Manager 5.x can monitor:
Maintaining VoIP Service Levels in a Nortel IP Telephony Environment
Once a Nortel IP Telephony (IPT) solution is deployed, you must monitor the VoIP environment to maximize uptime, reliability and quality. A comprehensive management solution is vitally important to the success and dependability of your IP telephony implementation.
Join our technical experts for "Maintaining VoIP Service Levels in a Nortel IP Telephony Environment," part of the free VoIP In Action webinar series from NetIQ. During this 30-minute session, we will demonstrate how the NetIQ VoIP management solutions optimize the health and availability of Nortel's VoIP platforms while capturing and distributing vital information, such as:
Five Things That I Learned Deploying IP Telephony
Your company has made the decision to move to VoIP or IP Telephony. The next steps you take will be vital to the success of your deployment. From network assessments to converging your voice and data, the pre-deployment check list is a project unto itself.
Join NetIQ as we present, part 2 of 2, 5 things learned when deploying IPT.
How To Pitch VoIP To Your Management
The cost of implementing VoIP or IP Telephony can send your budget and management into sticker shock for months. Proper planning and analysis of all your options is crucial to convince your management that deploying VoIP/IP Telephony is the right thing to do. The return on investment will be substantial once deployed, but lobbying for a new phone system to be on top of the to-do list can prove to be challenging.
Join NetIQ as we present, part 1 of 2, ways to "get buy in" from upper management to deploy VoIP/IP Telephony.
Ensuring VoIP Quality of Service
Companies are managing VoIP to ensure high availability and call quality. So the ability to ensure Quality of Service (QoS) is extremely important for users.
Join our technical experts for "Ensuring VoIP Quality of Service," part of the free VoIP In Action webinar series from NetIQ. During this 30-minute session, we will demonstrate three important areas to ensure the five nines—99.999% availability:
You will also get a chance to ask our technical experts your toughest questions.
The Top 10 Reports Every IP Telephony Manager Needs
Companies are managing VoIP to ensure high availability and call quality. So the ability to report on key metrics and measurements is essential to meet or exceed Service Level Agreement (SLAs).
Join our technical experts for “The Top 10 Reports Every IP Telephony Manager Needs,” part of the free VoIP In Action webinar series from NetIQ. During this 30-minute session, we will demonstrate:
You will also get a chance to ask our technical experts your toughest questions.
Securing your Converged Voice and Data Network
The implementation of VoIP across your network will increase possible security vulnerabilities and threats that can affect VoIP, operating systems, applications and performance.
Register now for Securing your Converged Voice and Data Network, part of NetIQ's free VoIP in Action webinar series to learn how to:
Best Practices for Managing Cisco IP Telephony
If you're deploying - or have already deployed - Cisco CallManager for your IP telephony implementation, you can help ensure your success with best practices for monitoring the health and availability of your network, server and call performance.
Register now for NetIQ's free webinar—Best Practices for Managing Cisco IP Telephony—to get:
Introduction to VoIP Technology
Got the jitters when it comes to ensuring QoS? Even if you're only in the early stages of a VoIP pilot, you still need to have a good overview of the technology and its many different components. We'll help you brush up and master your VoIP terminology and jargon — from both the telephony and data-networking communities. Join us to learn:
Planning for VoIP
Are you considering a VoIP deployment? Planning for VoIP is much more involved than just figuring out what kind of forklift you'll need to remove the old PBX system. You need to explore proven steps in a VoIP-readiness assessment that can help you ensure the success of a future deployment:
VoIP Management and Reporting
OK, you've moved beyond the deployment stage of your VoIP project. Your first group of VoIP phone users are happy and you've got high levels of availability and call quality. Now what? In the management stage, you need to keep those users happy with consistent availability and high call quality. Adding to this challenge, you must juggle more phone users, new network applications, different network components and daily security intrusions. Join us to learn:
VoIP Application Management
New applications and features in a VoIP deployment offer productivity improvements for both end users and IT staff. These applications and features bring with them new servers and complexities that require strong management strategies. Join us to learn:
Troubleshooting VoIP
Handling problems quickly and efficiently is an important part of a good VoIP management strategy. Ideally, you would like to prevent problems from occurring. However, problems will inevitably occur and when they do, you need to be able to find and isolate the problem quickly. Join us to learn:
VoIP Security
Computer and data network security is a tough challenge-and it will continue to get tougher. VoIP equipment is based on computers and data networks; by adopting VoIP, you are adopting all the security problems inherent in computer systems and data networks. However, with proper planning and attention to security details, you can prevent, detect, and react to security problems in an efficient manner. Join us to learn about:
Establishing VoIP SLAs
Service Level Agreements (SLAs) have become a common means of defining how network performance is measured and guaranteed by external service providers or internal IT departments. Setting SLAs can be complex as the actual performance metrics to be monitored can be defined in many ways. So, it is critical to determine business requirements, user expectations and resources available and use all of this information to establish an appropriate SLA.
Join us for this session to learn:
Managing VoIP Quality
Voice quality is the bottom line in determining the end user experience in your VoIP network. Many network impairment factors contribute to the overall call quality such as delay, lost data, and jitter. Join us for this session to learn:
