Quality of Experience

Unified communications exists in complex and dynamic IT and business environments. You must often make frequent adjustments to the unified communications applications and technologies based upon your users' experiences and other factors. NetIQ's quality diagnostics enable you to quickly troubleshoot issues, without consuming too much of your valuable expertise. Our service level reporting provides your internal customers, technical personnel and other stakeholders with information they need to make decisions about unified communications services. The NetIQ solution provides you the ability to:

• Resolve often complex problems with intelligent diagnostics
• Consolidate and analyze call data, including usage information
• Report service levels to stakeholders
• Perform trend analysis and capacity planning

Our solution enables you to monitor, troubleshoot, report, diagnose, and resolve events while decreasing the skill level, resources, and time required to support your unified communications deployment. This approach lets you proactively improve the users' quality of experience.