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Unified Communications Management

Unified Communications (UC) is both complex and comprises many heterogeneous elements. This makes it difficult for you to deliver an acceptable and consistent quality of experience, jeopardizing your business goals. We built our Unified Communications Management solution after years of giving our customers the ability to manage both data applications and voice services (IP telephony). Our solution gives you extensive visibility into your Unified Communications deployment, regardless of its complexity or your choice of technology vendors.

	Goals	Challenges		Our Approach
Plan	Provide a solid foundation for IP telephony Optimize the investment required for infrastructure readiness Solve problems early and ensure a successful roll-out of new systems	Networks and systems not designed for IP telephony Tendency to overinvest in infrastructure Lack of in-house expertise for proper assessment and planning		Plan and Test for Successful Roll-Out
Manage	Maintain service levels; availability and QoE Quickly resolve quality issues to minimize business interruptions Reduce total cost of ownership	Lack of visibility Native or niche tools that manage only a small part of the UC environment UC is complex and interdependent		Manage the Complete Service
Improve	Discover and correct problem areas or unmet SLAs Empower cross functional teams Prepare for increased capacity requirements	Complexity of the service combined with a lack of expertise Lack of consolidation and insufficient reporting Lack of tools that manage today’s multi-vendor networks		Proactively Improve Quality of Experience