VoIP / IP Telephony
NetIQ provides integrated systems and security management solutions that empower IT organizations with the knowledge and ability to assure IT service. As a pioneer in IP Telephony management, NetIQ recognized early on that IP Telephony technology introduces complex and challenging operational issues. Managing more than 425,000 phones today, NetIQ has assured successful growth while delivering consistently high service levels across many of the largest IP Telephony deployments.
Business Problem
Next-generation communication technologies, such as VoIP, can give your business a competitive advantage. But maintaining the performance and availability of VoIP applications can be daunting because of their complexity and the critical role they play.
- IP telephony servers must be available and voice mail responding
- Data networks must continue to operate at maximum performance
- Call quality must meet end-users' expectations
The NetIQ Solution
NetIQ delivers systems and security management solutions with embedded knowledge coming from years of experience and hundreds of customer deployments. Helping companies to successfully deploy IP Telephony solutions, NetIQ VoIP management solutions ensure availability of voice and data application quality of service, and measure and report success metrics and service levels.
No matter what stage you're in—performing pre-deployment assessment and testing, during a roll-out or operating in post-deployment—our complete VoIP management solution delivers the management experience critical to your VoIP project.
- Simplifies VoIP management. With NetIQ AppManager you can manage VoIP solutions, including IP phones, call servers, voice mail and IP contact center applications, as well as the underlying IT infrastructure—all from a single integrated console.
- Provides powerful reporting capabilities. NetIQ AppManager delivers a powerful and flexible reporting infrastructure. Extensive reports allow for monitoring service levels, call quality, overall performance, usage trends and capacity planning.
- Reduces the skills required for VoIP troubleshooting by automating each step during troubleshooting—finding problems, identifying the cause and prioritizing them for you.
- Assessment. Determine if your network can handle VoIP by evaluating and reporting on the networks ability to support VoIP’s unique network requirements.
Key Features
NetIQ VoIP Solutions enable you to successfully deploy IP telephony, assuring the infrastructure is available and secure, and monitor the end user experience and call quality. With NetIQ, you can also measure and report on metrics and service levels while mitigating security risks. Features include:
- IP Telephony Service Management: NetIQ AppManager for VoIP maximizes the performance and availability of IP telephony systems and applications with automated problem management and sophisticated alerting. NetIQ AppManager for VoIP enables administrators to effectively monitor and manage service levels for VoIP applications. The solution measures service levels and monitors the operation of the underlying IT infrastructure (network, hardware and infrastructure software components), ultimately providing the capability to relate service-level issues to problems with the underlying architecture. Built on a robust architecture, AppManager delivers rich, out-of-the-box functionality that lowers support costs by identifying and resolving potential problems before end users are affected.
- Pinpoint Call Quality Problems: Vivinet Assessor determines quickly and easily how well Voice over IP (VoIP) will work on a network prior to deployment. Customers are able to improve planning with predictive modeling, which narrows the scenarios that you will want to emulate on a live network. Vivinet Assessor allows customers to determine if your network can handle VoIP by evaluating and reporting on the network's ability to support VoIP's unique network requirements.
- Network Assessment and Readiness: Vivinet Diagnostics pinpoints call quality problems in VoIP networks and explains why you are experiencing reduced call quality, and helps customers to automatically collect data needed to understand the problem and perform analysis to prioritize problems according to severity. Vivinet Diagnostics will then identify root cause analysis of VoIP problems to tell you why diagnostics occurred and where to look to fix the problem.
