Why Automate IT Processes?
The Value of IT Process Automation
The value of IT Process Automation technology can be realized in two broad categories: controlling risk and controlling cost.
Controlling Risk
- Reduce the odds of human error: IT Process Automation removes manual steps and facilitates faster remediation of incidents in the IT environment, enhancing the business' perception of IT as being capable of consistently delivering high-quality services.
- Ensure policy compliance: Controls, such as audit records or segregation of duties, can also be placed in automated processes to ensure compliance with policies related to industry or regulatory standards.
- Prevent "information flight": IT Process Automation captures the tribal knowledge of managing critical technologies and complex applications, helping to mitigate the potential risk from loss of talent.
- Accelerate successful ITIL adoption: The greatest challenge to implementing ITIL® is the cultural change required. If administrators see process as unnecessary bureaucracy, they can easily subvert its adoption. IT Process Automation provides an opportunity for process design from the bottom-up, improving the chance of success.
Controlling Cost
- Optimize personnel resources: IT Process Automation helps make IT staff more efficient by automating highly repetitive process steps, speeding process completion and freeing up valuable time to concentrate on tasks and projects that are more productive for the business.
- Improve management tool ROI: IT Process Automation can improve the ROI of existing IT management tool investments, because it leverages them to execute processes, avoiding the need to install and permission new tools.
- Avoid waste: End to end process metrics that identify where bottlenecks are, or where too many resources are being consumed, are readily available via reports that can drive continuous improvement.
- Reduce training requirements: IT processes are built and maintained using a simple drag-and-drop designer with the inclusion of templates for common processes so operators and administrators can leverage process faster without having to learn developer skills or receive training on every management tool.
To learn more about how you can realize the benefits of IT Process Automation, read about NetIQ Aegis
