Introduction: IT Process Automation
If your organization is like most, you have plenty of tools to perform automation—running backups, job scheduling, systems management, provisioning tools, virtual server management, and so on. But IT Process Automation (ITPA) is different from other automation technologies
Point automation tools fail to solve a key problem that ITPA addresses: how to coordinate the activities between them to prevent conflict, ensure successful execution, and maximize use of resources.
A solution that integrates your existing tools and orchestrates their work based on process is needed to:
- Extend automated self-service request fulfillment to the business for virtual machines and snapshots, while ensuring efficient use of storage and virtual resources.
- Automatically respond to known errors such as archival or deletion of files when disk space full events arise.
- Empower HR personnel to add new users to Active Directory and manage groups without bothering IT.
- Respond to security attacks automatically, while integrating remediation and analysis.
- Rapidly respond to critical application errors by collecting supporting analysis and presenting it in a central display.
IT Process Automation with NetIQ
Our ITPA solution, NetIQ® Aegis®, models the workflow of an IT process, automates that workflow by orchestrating the activities of other technologies, and provides reporting on their effectiveness. ITPA provides a valuable opportunity for you to reduce costs, improve processes, and ensure consistent control and coordination across tools and systems.
NetIQ Aegis can provide you with a tangible return on investment (ROI) from automating just two or three simple, but critical, processes within the IT organization by replacing manual labor with automation. Over time, you can design and automate additional processes—all with additional ROI—and reap maximum benefits from reducing IT costs and improving operational efficiency.
Learn more about the story of NetIQ and IT Process Automation.
