ITIL
NetIQ Support for ITIL Implementations
If your IT organization is like most that have started implementing ITIL, you've made progress with implementing Service Desk tools and are struggling with the CMDB. Yet the focus on these tools has not yet resulted in meaningful improvements to processes that are ultimately necessary for delivering results with ITIL.
If you are at this point, what you need is a practical way to transition to new processes that allow you to:
- Integrate and re-use existing tools that are already effectively employed and are providing value.
- Reduce the manual documentation required by most processes.
- Reduce the time spent waiting for approvals so that processes do not prevent progress.
- Audit and control processes so that they cannot be circumvented.
- Generate process efficiency metrics to support continuous improvement efforts.
Learn more about our ITIL solutions
Improving Your ITIL Deployment with NetIQ
NetIQ is a market leader in IT Process Automation (ITPA) with NetIQ® Aegis®, a technology that models the workflow of an IT process, automates that workflow by orchestrating the activities of other technologies, and provides reporting on their effectiveness. ITPA can provide you with a valuable opportunity to reduce costs, improve processes, and ensure consistent control and coordination across tools and systems.
We can also provide you with significant data collection and reporting capabilities via NetIQ® AppManager®—to support the ITIL disciplines of Event, Incident, Problem, Change, Configuration, Service Level, Availability, and Capacity Management. Also, Access Management is supported by NetIQ® Directory and Resource Administrator™ and Information Security Management is supported via NetIQ® Security Manager™ and NetIQ® Secure Configuration Manager™.
