Enterprise Systems and Application Management

Cost-effective event management remains an elusive goal of many IT organizations. There is a need for new solutions that automate not only the collection and display of events, but the prioritization, resolution and prevention of events as well. NetIQ’s Enterprise Systems and Application Management solution provides unique ways to prioritize events by their impact to end-user applications through correlation, automates the process of managing those events and enables cost and quality improvements.

	Goals	Challenges		Our Approach
Correlate	Accurate monitoring for applications Enhance the relevance of events to business impact Focus event response where the business is	Incomplete instrumentation for business applications Event floods that lead to ignored problems Lack of end user impact information		Identify and Prioritize Business-Affecting Problems
Automate	Offload repetitive and manual event response Provide consistent and reliable service Minimize business service downtime	Over-tasked administrators interrupted by events Poorly defined operational processes Redundant event management tasks		Automate the Event Management Process
Improve	Generate accurate, timely and pertinent reports Implement targeted changes Confirm that improvements produce the desired results	Excessive time spent generating reports Inability to measure and report on cost savings Inability to automate across operational silos		Enable and Demonstrate Improvement