NetIQ Professional Services
A full range of services offerings based on a proven methodology
Today's enterprises are complex and ever-changing. NetIQ solutions are mature enterprise applications designed to help solve complex business problems, simplify or automate technical functions, and provide services to business or technical customers.
NetIQ Professional Services helps you maximize your investment in NetIQ products and make the most of your valuable internal resources. Our methodology is based on years of real-world knowledge and experience as well as industry best practices. NetIQ Professional Services understands that aligning best practices across your people, process, and technology allows you to derive greater business value from your NetIQ investment. The end result is increased service levels to both internal and external customers—along with an increased overall return on your software investment.
You can choose one of our packaged services offerings or work with a NetIQ Professional Services Engagement Manager to define an engagement tailored to your unique needs.
Some of the services we provide include:- Consultant on Demand – our innovative remote consulting offering that focuses on providing a dedicated, knowledgeable consultant who understands and supports your business operationally and who can help you improve your current NetIQ infrastructure. This success-oriented program includes:
- Personalized consultant services that extend beyond traditional, product-specific technical support
- General consultancy (best practices)
- Fast and predictable response times
- Architecture review and documentation, tuning and optimization
- Reporting
- Agent deployment
- Knowledge transfer
- NetIQ® Aegis® workflow design and development
- Automated User Provisioning – our automated user provisioning offering that enables you to quickly respond to provisioning and de-provisioning requests and streamline the lifecycle of an employee's access needs, allowing you to:
- Incorporate stakeholder approval before permissions are granted.
- Reduce the time and resources required to grant and remove access.
- Maintain a full audit trail of permissions granted and revoked.
- Minimize the opportunity for user provisioning errors.
- Reduce unnecessary elevated administrative access.
- Packaged Services Offerings
- IQ Start – a project-based service offering that enables you to become self-sufficient with a baseline installation and configuration of your NetIQ solution. It is designed specifically to get you quickly deployed in a pilot environment while providing knowledge transfer and best practices, therefore enabling a self sufficient production implementation.
- IQ Upgrade – a project-based service offering that assists you in upgrading your environment to the latest release of NetIQ software. It consists of a comprehensive assessment and development of an enterprise upgrade plan, including establishing your upgrade plan strategy, assisting with the upgrade of the core infrastructure, and testing before deploying upgrades into production.
- IQ Optimize – a project-based service offering that provides an in-depth review of an existing NetIQ implementation (pilot or production) for purposes of optimization and alignment with best practices. This includes a review of the current architecture, product usage, and data collection, as well as identification of product functionality that may not be fully utilized.
- Staff Augmentation Services – our services offering that allows you to leverage NetIQ Professional Services for the added expertise and experience necessary to supplement your team in product implementation or infrastructure maintenance. NetIQ product experts can further contribute to your team by:
- Fully understanding the business problems and complexities of your IT organizations.
- Helping design, configure and deploy your NetIQ solution to address your individual corporate requirements.
- Education Services – a comprehensive approach to providing critical product education and training that helps you quickly gain the knowledge and skills required to leverage your NetIQ investment effectively and efficiently. NetIQ Education and Training offers:
- Product and process education, allowing you to achieve a greater return on your investment through improved productivity.
- Hands-on exercises and real-world examples that deepen your staff's understanding of NetIQ products and common IT business challenges
