NetIQ Secure Configuration Manager - Services Offered
NetIQ Worldwide Support and Services provides you with the consulting, training, and support to successfully use your NetIQ solutions. Our award-winning programs and comprehensive set of offerings are designed to help you assure, optimize, analyze and secure your environment.
Consulting
IQ Start for Secure Configuration Manager
The IQ Start for NetIQ Secure Configuration Manager is a project-based solution to implement NetIQ Secure Configuration Manager within your enterprise.
Training
Secure Configuration Manager Essentials
Secure Configuration Manager Essentials is a three-day instructor-led course that will help you understand, deploy, and successfully use NetIQ Secure Configuration Manager.
Support
Essential Care
An annual agreement that provides Online Support, Support Services, and Product Maintenance (upgrades/updates). Features of Online Support include access to the Knowledge Base, Service Request Manager, Online User Forums, Notifications and Alerts, and Documentation.
Premium Care
Available as an annual agreement, Premium Care provides all the features of Essential Care with the addition of 24x7 Technical Support for critical issues, priority routing of issues, expedited support, a designated toll-free number, and remote diagnostics.
