VigilEnt Policy Center - Services Offered

NetIQ Worldwide Support and Services provides you with the consulting, training, and support to successfully use your NetIQ solutions. Our award-winning programs and comprehensive set of offerings are designed to help you assure, optimize, analyze and secure your environment.

Consulting

Consulting engagements are available at cost and cover a wide variety of services. Engagements may involve assisting customers with product installation and implementation, knowledge transfers, assessing policy content and providing policy creation guidance, and supplying security awareness training.

Support

Essential Care
An annual agreement that provides Phone Support, Online Support and Support Services. Features of Online Support include access to the Knowledge Base, Online User Forums and Documentation.