Vivinet Diagnostics - Services Offered
NetIQ Worldwide Support and Services provides you with the consulting, training, and support to successfully use your NetIQ solutions. Our award-winning programs and comprehensive set of offerings are designed to help you assure, optimize, analyze and secure your environment.
Training
Nortel VOIP Fundamentals (IQLM)
Through reading and hands-on practice, this course shows you how to use AppManager to monitor your Nortel VoIP environment.
VoIP Management Essentials
This lecture/lab style, four-day course will help you understand, deploy, and successfully use NetIQ's VoIP Management Solution. You will be led through the NetIQ tools for all stages of VoIP deployments; assessment, monitoring and diagnostics. Designed with real-world content and with an emphasis on hands-on exercises, you will learn how to use Vivinet Assessor to assess your Network for VoIP readiness, monitor the performance and availability of your VoIP implementation and how to use AppManager and Vivinet Diagnostics to diagnose VoIP problems to ensure a successful VoIP implementation. This course discusses both the Nortel and Cisco VoIP Management solution provided by NetIQ.
Support
Essential Care
An annual agreement that provides Online Support, Support Services, and Product Maintenance (upgrades/updates). Features of Online Support include access to the Knowledge Base, Service Request Manager, Online User Forums, Notifications and Alerts, and Documentation.
Premium Care
Available as an annual agreement, Premium Care provides all the features of Essential Care with the addition of 24x7 Technical Support for critical issues, priority routing of issues, expedited support, a designated toll-free number, and remote diagnostics.
