NetIQ Security Manager - Services Offered

NetIQ Worldwide Support and Services provides you with the consulting, training, and support to successfully use your NetIQ solutions. Our award-winning programs and comprehensive set of offerings are designed to help you assure, optimize, analyze and secure your environment.

Consulting

IQ Start for Security Manager
The IQ Start for Security Manager is a project-based solution to implement Security Manager within your enterprise.

Training

Security Manager Advanced
This lecture/lab style, three day course will cover advanced topics in the use of Security Manager. This course covers the SM internal architecture in depth. This course focuses on two major subject areas: Advanced SM Programming and Interfacing SM to other devices and systems. The course is designed with real-world content and with an emphasis on hands-on labs.

Security Manager Essentials
Security Manager Essentials is a four-day instructor-led course that will help you understand, deploy, and successfully use NetIQ Security Manager.

Support

Essential Care
An annual agreement that provides Online Support, Support Services, and Product Maintenance (upgrades/updates). Features of Online Support include access to the Knowledge Base, Service Request Manager, Online User Forums, Notifications and Alerts, and Documentation.

Premium Care
Available as an annual agreement, Premium Care provides all the features of Essential Care with the addition of 24x7 Technical Support for critical issues, priority routing of issues, expedited support, a designated toll-free number, and remote diagnostics.