AppManager Suite - Services Offered
NetIQ Worldwide Support and Services provides you with the consulting, training, and support to successfully use your NetIQ solutions. Our award-winning programs and comprehensive set of offerings are designed to help you assure, optimize, analyze and secure your environment.
Consulting
IQ Optimize for AppManager
The IQ Optimize for AppManager provides an in-depth review, tuning, and optimization of your AppManager implementation.
IQ Start for AppManager
The IQ Start for AppManager is a project-based solution to implement AppManager within your enterprise.
IQ Upgrade for AppManager
The IQ Upgrade for AppManager provides an upgrade from one major version of AppManager to the next as well as knowledge transfer on the features and functionality.
Training
AppManager Advanced
This instructor-led course focuses on advanced features and functionality of AppManager and takes you one step forward from the Essentials course in your knowledge of using AppManager.
AppManager Advanced Monitoring & Troubleshooting
This three-day instructor-led course is intended to show you how to maximize your AppManager investment by using several tools in the AppManager Suite, including Control Center, Knowledge Base, SNMP Toolkit, and Reporting Extras.
AppManager Control Center Essentials
This instructor-led course teaches you how to centrally manage and enforce monitoring policies and ensure consistency across multiple AppManager repositories using AppManager Control Center.
AppManager Developer
AppManager Developer is a two-day instructor-led course that will help you understand and use scripting with AppManager.
AppManager Essentials
AppManager Essentials is a four-day instructor-led course that will help you understand, deploy, and successfully use AppManager.
AppManager for VoIP Essentials
This lecture/lab style, four day course will help you understand, deploy, and successfully use NetIQ's VoIP Management Solution.
Reporting with AppManager
This two-day instructor-led course covers reporting through standard functionality included in the base AppManager product as well as the advanced capabilities of AppManager Analysis Center (AC).
VoIP Management Essentials
This lecture/lab style, four day course will help you understand, deploy, and successfully use NetIQ's VoIP Management Solution. This course takes you through the NetIQ tools for all stages of VoIP deployments; assessment, monitoring and diagnostics. The course is designed with real-world content and with an emphasis on hands-on exercises. You will learn how to use Vivinet Assessor to assess your Network for VoIP readiness, monitor the performance and availability of your VoIP implementation using AppManager and use Vivinet Diagnostics to diagnose VoIP problems to ensure a successful VoIP implementation. This course discusses both the Nortel and Cisco VoIP Management solution provided by NetIQ.
Support
Essential Care
An annual agreement that provides Online Support, Support Services, and Product Maintenance (upgrades/updates). Features of Online Support include access to the Knowledge Base, Service Request Manager, Online User Forums, Notifications and Alerts, and Documentation.
Premium Care
Available as an annual agreement, Premium Care provides all the features of Essential Care with the addition of 24x7 Technical Support for critical issues, priority routing of issues, expedited support, a designated toll-free number, and remote diagnostics.
