VMware Technology Alliance Support
NetIQ confirms that we will support customers running NetIQ Solutions on supported Operating Systems in a VMware virtual machine environment.
NetIQ will provide unqualified support for NetIQ Solutions running in a VMware virtual environment in an identical manner as with NetIQ Solutions running on any other major x86 based systems without initially requiring reproduction of issues on native hardware. Should NetIQ suspect that the virtualization layer is the root cause of an incident; the customer will be required to contact the appropriate VMware support provider to resolve the VMware issue.
While NetIQ products are expected to function properly in a VMware virtual environment, there may be performance implications which can invalidate NetIQ typical sizing and recommendations.
