AppManager for Nortel VoIP Management
NetIQ AppManager provides support for Nortel Networks Business Communications Manager (BCM), BCM50, Communication Server 1000 (CS 1000), and Nortel Contact Center to ensure the health and availability of these Nortel Voice over IP (VoIP) platforms and applications.
The Business Problem
NetIQ AppManager v7.0 was verified as compatible with the following Nortel products:
- Business Communications Manager 200/400/1000 (f/k/a BCM) v3.6, v3.7, v4.0
- Business Communications Manager 50, 50a, 50e firmware v1.00.2.04.j, v2.0
- Meridian 1 PBX Succession Rls. 3.0
- Communication Server 1000 S/M Rls. 3.0
- Communication Server 1000 E/S/M Rls. 4.0
- Communication Server 1000 E/S/M Rls. 4.5
- Communication Server 1000 E/S/M Rls. 5.0
Businesses continue to make significant enhancements to their IP networks, such as new IP telephony applications. The mission-critical nature of business voice services requires companies to continually monitor their status to minimize downtime. If your phone system goes down, your business loses revenue, productivity and credibility. You must know if Nortel BCM, BCM50, Nortel CS 1000, or Nortel Contact Center can handle peak volumes or if your gateway utilization is appropriate.
Deployment of new IP telephony applications requires integrated management solutions that enable administrators to take control of their entire voice network and server infrastructure.
AppManager proactively monitors the performance of networks and key servers to ensure the 24x7 availability of business-critical voice communication services. AppManager supports everything from systems and hardware management for Nortel BCM, BCM50, Nortel CS 1000, and Nortel Contact Center to voice quality and network device performance. AppManager quickly identifies the source of failures and performance problems and consolidates event management.
The NetIQ Solution
The NetIQ AppManager for VoIP management solution enables administrators to effectively monitor and manage service levels for VoIP applications, such as Nortel BCM, BCM50, Nortel CS1000, and Nortel Contact Center. AppManager combines metrics for Nortel BCM, BCM50, CS1000, Contact Center, and call quality with statistics about the availability and health of network devices and overall network performance for VoIP. In addition, NetIQ monitors agents by Skillsets, a key feature of the Contact Center application, to collect additional data and events for metrics and reporting.
Using AppManager for proactive monitoring minimizes the cost of supporting Nortel VoIP services and functions, aids in capacity planning and can prevent outages of these business-critical voice solutions.
Key Features and Benefits
- Increases availability with reduced network and application downtime, coupled with built-in automated actions. AppManager quickly identifies the source of failures and performance problems and consolidates event management.
- Lowers support costs and saves time by automating routine management tasks and corrective actions, allowing you to redirect efforts to higher-value projects. Preconfigured AppManager Knowledge Scripts allow you to set up comprehensive, 24x7 monitoring in minutes, eliminating time-consuming manual support processes.
- Diagnoses performance degradation so you can quickly identify whether the source of performance problems is at the hardware, operating system or application level. A centralized console provides at-a-glance health status.
Modules
The AppManager Nortel VoIP Management solution includes the following modules:
- AppManager for Nortel IP Telephony – Supports Nortel BCM, BCM50 and Nortel CS 1000
- AppManager for Nortel Contact Center – Supports Nortel Contact Center
- AppManager for VoIP Quality – Includes support for H.323 Call Setup and SIP Call Setup
