AppManager for Cisco VoIP Management and Security
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NetIQ AppManager for Cisco VoIP Management and Security provides comprehensive monitoring, management and reporting for Cisco IP Telephony solution, including Unified Communications Manager (CallManager), Unified Contact Center, Unity and Unity Express.
The product manages the system health and availability of Cisco Unified Communications servers, including hardware, system resources and applications, and monitors critical performance information, including IP phone availability, call activity and gateway utilization.
With the NetIQ AppManager for Cisco VoIP solution, you know if your servers can handle peak volumes and consistently deliver good call quality, while implementing security policies to help protect your network against security vulnerabilities and network threats.
- Prevent outages and ensure call quality without requiring additional resources to manage your IP telephony deployment
- Support unified messaging and contact center servers in the Cisco Unified Communications Solution
- Manage Cisco Unity health and monitor key voice mail metrics, including ports in use, mailbox sizes and response time for logins and system messages
- Manage system health of key Cisco Unified Contact Center servers and monitor call routing performance metrics
- Monitor Cisco Unified Communications Manager (CallManager) server health by tracking key metrics, including CPU, memory usage and hard disk space
- Monitor the Cisco IP Telephony environment in real time to detect security events and configuration changes
Gen-i Fulfils Service Level Agreements with AppManager for VoIP |
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“With NetIQ we have strengthened our ability to service any particular type of organisation, and we can easily scale our offering to suit customers of all sizes which makes us competitive in the marketplace from both a cost and service perspective.” |
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Key Features and Benefits
- Simplifies VoIP management so you can manage VoIP solutions—including IP phones, call servers, voice mail and Unified Contact Center applications, as well as the underlying IT infrastructure—from a single integrated console.
- Maximizes performance and availability with proactive 24x7 monitoring of the health and performance of the network, servers and VoIP applications. So you are immediately alerted to problems or potential problems in your VoIP environment.
- Extends VoIP expertise with knowledge built into AppManager designed specifically for VoIP applications. This immediate insight into VoIP application health and availability dramatically decreases the time needed to manage converged VoIP technologies and applications.
- Provides powerful reporting capabilities with a flexible reporting infrastructure. Extensive reports allow for monitoring service levels, call quality, overall performance, usage trends and capacity planning.
- Centralizes security monitoring of the Cisco Security Agent, Symantec AntiVirus security events, malicious or unauthorized call activity and the overall Unified Communications Manager (CallManager) health to ensure the integrity of your VoIP infrastructure.
Modules
 NetIQ AppManager 6.x has been tested in accordance with interoperability criteria set by Cisco Systems, Inc., and is compatible with Cisco CallManager 3.3(4)-MCS, 4.0(1)-MCS, 4.1-MCS, Unified Communications Manager (CallManager) 4.2 (Windows, AM6.x only) and 5.0, Unity 4.0(3), and Unity Bridge 3.0(2). To view the full disclaimer see NetIQ's product documentation. |
The AppManager Cisco Management solution includes the following modules:
- AppManager for VoIP Quality - Includes support for call quality, underlying network metrics, Cisco SAA, H.323 Call Setup and SIP Call Setup
- AppManager for Cisco Unified Communications Manager- Includes support for Cisco Unified Communications Manager (CallManager) and Cisco Unified Communications Manager Express
- AppManager for Call Data Analysis - Collects data from Cisco Cisco Unified Communications Manager (CallManager) Publishers
- AppManager for Cisco Voice Mail - Includes support for Cisco Unity, Unity Express, Personal Assistant and Unity Bridge
- AppManager for Cisco IP Contact Center - Includes support for Cisco Unified Contact Center and Unified Contact Center Express
