AppManager^® for BlackBerry Enterprise Server

Microsoft Exchange Edition

AppManager for BlackBerry Enterprise Server (AppManager for BlackBerry) expands NetIQ's AppManager Suite to provide centralized management of your distributed BlackBerry environment. In addition to optimizing performance and ensuring availability through automated event detection and correction, the solution also validates end-to-end connectivity, measures message traffic and allows you to run prepackaged reports detailing these aspects of your BlackBerry environment.

The Business Problem

In most organizations, BlackBerry users are high profile and demanding, so ensuring performance and availability of this highly visible application is critical. However, managing BlackBerry can be complex. Maintaining BlackBerry service involves working with a mixture of internal and external systems and some issues can be difficult to identify, especially when only certain users are affected. Using a systems management solution to continually monitor the BlackBerry messaging environment enables IT administrators to provide value around BlackBerry by ensuring that messaging service levels are being met.

The NetIQ Solution

AppManager for BlackBerry offers integrated monitoring, management and reporting for all aspects of a BlackBerry environment, including:

• Users
• Connections
• Server health and availability

AppManager supports multiple versions of BlackBerry Enterprise Server. For information on specific versions supported, visit our Supported Products page.

Key Features and Benefits

• Extends the native management found in the BlackBerry Enterprise Server so you have a centralized point of management for the BlackBerry solution itself, as well as the related messaging infrastructure.
• Ensures availability, delivering robust event management by proactively detecting potential problems that can impact the availability of your BlackBerry environment. If messages cannot be sent, AppManager automatically notifies you or corrects the problem, so that issues can be addressed or resolved before users are impacted.
• Presents data in easy-to-read end-user reports with detailed user activity and account information ideal for administrative and reporting purposes. Average message size and daily traffic reports provide trending and sizing guidance. For each managed server, AppManager for BlackBerry easily details end-user and messaging server attributes, allowing easy analysis of the relationship between a BlackBerry Enterprise Server and associated mailbox and messaging servers.