NetIQ AppManager for Avaya IP Telephony
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NetIQ AppManager for Avaya® IP Telephony provides comprehensive monitoring, management and reporting for Avaya Communication Manager. As the complexity of converged data and voice networks continues to increase, NetIQ extends VoIP expertise to include event monitoring for the call server and gathers call quality data in real time that can be used to accurately and quickly reflect the end user call experience.
Avaya Communication Manager is a scalable, survivable telephony solution for enterprises and branch offices, providing call processing, messaging, and contact center functions.
Succeed with the NetIQ Solution
- Extends VoIP expertise with knowledge built into AppManager designed specifically for VoIP applications. This immediate insight into VoIP application health and availability dramatically decreases the time needed to manage converged VoIP technologies and applications.
- Maximizes performance and availability with proactive 24x7 monitoring of the health and performance of the network, servers and VoIP applications. So you are immediately alerted to problems or potential problems in your VoIP environment.
- Simplifies VoIP management so you can manage VoIP solutions—including IP phones, call servers, as well as the underlying IT infrastructure—from a single integrated console.
- Provides powerful reporting capabilities with a flexible reporting infrastructure. Extensive reports allow for monitoring service levels, call quality, overall performance, usage trends and capacity planning.
Key Features and Benefits
- Monitor Avaya Communication Manager server health by tracking key metrics, including CPU, memory usage and hard drive disk space in addition to key performance and availability metrics for the server
- Knowledge Scripts® gather data for call quality and call activity metrics in addition to call failures. Historical call activity can easily be reported
- Communication Manager clusters are discovered with a single discovery job
- Track phone deregistration and disconnection status, real-time voice quality statistics on active phones, and an inventory of phones configured for Communication Manager
- Announcement activity including dropped calls, queued calls, and peak port usage is available through the AppManager console
Modules
The AppManager Avaya Management solution includes the following module:
- NetIQ AppManager for Avaya CM – supports Avaya Communications Manager v4.x , 5.0
