NetIQ AppManager for Avaya IP Telephony Management
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NetIQ® AppManager® for Avaya® IP Telephony Management provides comprehensive monitoring, management and reporting for Avaya Communication Manager, Avaya Business Communications Manager (BCM) 200/400 and 50/450, Avaya Communication Server 1000 (CS 1000), Avaya Communication Server 2100 (CS 2000), and Avaya NES Contact Center.
As the complexity of converged data and voice networks continues to increase, NetIQ extends VoIP expertise to include event monitoring as well as gathers call quality data in real time that can be used to accurately and quickly reflect the end user call experience.
- Extends VoIP expertise with knowledge built into AppManager designed specifically for VoIP applications. This immediate insight into VoIP application health and availability dramatically decreases the time needed to manage converged VoIP technologies and applications.
- Maximizes performance and availability with proactive 24x7 monitoring of the health and performance of the network, servers and VoIP applications. So you are immediately alerted to problems or potential problems in your VoIP environment.
- Simplifies VoIP management so you can manage VoIP solutions—including IP phones, call servers, as well as the underlying IT infrastructure—from a single integrated console.
- Provides powerful reporting capabilities with a flexible reporting infrastructure. Extensive reports allow for monitoring service levels, call quality, overall performance, usage trends and capacity planning.
Businesses continue to make significant enhancements to their IP networks, such as new IP telephony applications. The mission-critical nature of business voice services requires companies to continually monitor their status to minimize downtime. From the single-shop, hometown business to the global call center to the largest state university, if your phone system goes down, your business loses revenue, worker productivity suffers and your credibility can be jeopardized. It is no longer enough to just know if your system has a dial-tone. You need to know that your Avaya deployment can handle peak volumes or that your gateway utilization is appropriate.
Deployment of new IP telephony applications requires integrated management solutions that enable administrators to take control of their entire voice network and server infrastructure.
The NetIQ AppManager for Avaya solutions enable administrators to effectively monitor and manage service levels for IP Telephony applications, such as Avaya CM, Avaya BCM 200/400 and 50/450, Avaya CS 1000, Avaya CS 2100, and Avaya NES Contact Center. NetIQ AppManager combines metrics for these Avaya platforms, and call quality with statistics about the availability and health of network devices and overall network performance for VoIP. In addition, NetIQ monitors agents by Skillsets, a key feature of the Contact Center application, to collect additional data and events for metrics and reporting.
NetIQ AppManager proactively monitors the performance of key servers to ensure the 24x7 availability of business-critical voice communication services. NetIQ AppManager supports everything from systems and hardware management for Avaya BCM 200/400 and 50/450, Avaya CS 1000, Avaya CS 2100, and Avaya NES Contact Center to voice quality and network device performance. NetIQ AppManager in conjunction with NetIQ Vivinet® Diagnostics quickly identifies the source of failures and performance problems and consolidates event management.
Using NetIQ AppManager for proactive monitoring minimizes the cost of supporting Avaya VoIP services and functions, aids in capacity planning and can prevent outages of these business-critical voice solutions.
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Key Features and Benefits
NetIQ AppManager v7.0 was verified as compatible with following Avaya products:
- Business Communications Manager 200/400 v4.0
- Business Communications Manager 50, 50a, 50e firmware v1.00.2.04.j, v3.0 and 5.0
- Business Communications Manager 450, v5.0
- Avaya Communication Manager v4.x and v5.x
- Communication Server 1000 S/M Rls. 3.0
- Communication Server 1000 E/S/M Rls. 4.0
- Communication Server 1000 E/S/M Rls. 4.5
- Communication Server 1000 E/S/M Rls. 5.0
- Communication Server 1000 E/M Rls 5.5
- Communication Server 1000 E/M Rls 6.0
- Communication Server 2100
- NES Contact Center Manager Administration, v 6.0 (Interface: CCT)
- NES Contact Center Manager Server, v6.0 (Interface: CCT)
- NES Contact Center Multimedia, v6.0
- Meridian 1 PBX Succession Rls. 6.0
- Survivable Remote Gateway 50 (SRG 50), v5.0
For further documentation, please visit the Avaya DevConnect page for NetIQ.
- Monitor Avaya Communication Manager server health by tracking key metrics, including CPU, memory usage and hard drive disk space in addition to key performance and availability metrics for the server
- Lower support costs and save time by automating routine management tasks and corrective actions, allowing you to redirect efforts to higher-value projects. Preconfigured NetIQ AppManager Knowledge Scripts® allow you to set up comprehensive, 24x7 monitoring in minutes, eliminating time-consuming manual support processes.
- Discover Communication Manager clusters with a single discovery job.
- Track phone deregistration and disconnection status, real-time voice quality statistics on active phones, and an inventory of configured phones.
- View announcement activity including dropped calls, queued calls, and peak port usage through a centralized console.
- Receive, filter, and forward alarms generated by the Avaya Communication Manager server.
- Diagnose performance degradation to quickly identify whether the source of performance problems is at the hardware, operating system or application level.
- Increase availability with reduced network and application downtime, coupled with built-in automated actions. NetIQ AppManager quickly identifies the source of failures and performance problems and consolidates event management.
Modules
- NetIQ AppManager for Avaya CM – Supports Avaya Communication Manager 4.x, 5.x, and 6.0.
- NetIQ AppManager for Avaya IP Telephony – Supports Avaya BCM 200/400, BCM 50/450, and Avaya CS 1000, and Avaya CS 2100.
- NetIQ AppManager for Avaya NES Contact Center – Supports Avaya NES Contact Center
- NetIQ AppManager for VoIP Quality – Includes support for H.323 Call Setup and SIP Call Setup
