Automate BMC Remedy
NetIQ Aegis Adapter for BMC Remedy Action Request System
- Click to Enlarge
Automating the population of tickets with information from management tools throughout the IT environment reduces the manual workload of maintaining and reconciling documentation for incident records, requests for change, and so on. The NetIQ® Aegis™ adapter for BMC® Remedy® Action Request System® is designed to take full advantage of any form or field without requiring modification to customizations. This enables bi-directional sharing of data in a multi-vendor environment to support faster, more accurate, and more efficient process approvals and execution.
Examples of Automated Processes with NetIQ Aegis and BMC Remedy Action Request System
A few examples of faster, more accurate, and more efficient processes enabled by automation include:
- Reconcile change approvals with implementations by comparing RFCs with detected changes via change monitoring tools to support troubleshooting and security processes.
- Auto-populate incident records with details from multiple monitoring and configuration tools so that all available information is centralized, helping to pinpoint the problem source.
- Suppress events during change windows by setting maintenance mode in monitoring tools based on change approvals in RFCs.
- Update your CMDB by pushing configuration information already available in multi-vendor monitoring and configuration tools into BMC Atrium on a routine basis or as changes are detected.
Ready to try it?
Key Features and Benefits
NetIQ Aegis gives you the ability to immediately automate mundane, repetitive aspects of IT operations while providing the foundation for aggregating those tasks to achieve the larger goal of automating processes that span functional groups, such as those defined by ITIL.
- Get around to finishing projects – Through automation, NetIQ Aegis offloads routine tasks so operators and administrators become more productive.
- Leverage your existing tool investments and processes – NetIQ Aegis enables rapid translation of existing processes into automated workflows without needing to rip and replace tools already in use.
- Buy NetIQ Aegis, get a correlation engine – NetIQ Aegis includes a built-in correlation engine that reduces the number of events from multiple sources and re-prioritizes events based on service impact, reducing the cost of incident and problem management.
- Reduce wasted efforts – NetIQ Aegis supplies built-in performance metrics that help you benchmark performance, identify bottlenecks, streamline operations, and apply continuous improvement methods.
