Security Administration Suite - Services Offered

NetIQ Worldwide Support and Services provides you with the consulting, training, and support to successfully use your NetIQ solutions. Our award-winning programs and comprehensive set of offerings are designed to help you assure, optimize, analyze and secure your environment.

Training

Managing Active Directory with DRA and ExA
Managing Active Directory with DRA and ExA is a three-day instructor-led course that will help you understand, deploy, and successfully use NetIQ Security Administration products.

Managing Group Policy with Group Policy Administrator and Group Policy Guardian
Managing Group Policy with GPA is a two-day instructor-led course that will help you understand, deploy, and successfully use NetIQ Security Administration products.

Support

Essential Care
An annual agreement that provides Online Support, Support Services, and Product Maintenance (upgrades/updates). Features of Online Support include access to the Knowledge Base, Service Request Manager, Online User Forums, Notifications and Alerts, and Documentation.

Premium Care
Available as an annual agreement, Premium Care provides all the features of Essential Care with the addition of 24x7 Technical Support for critical issues, priority routing of issues, expedited support, a designated toll-free number, and remote diagnostics.