Customer Stories
| Idaho Power |
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| Idaho Power Energizes Network with NetIQ's AppManager |
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 Case Study |
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Industry
Energy
Idaho Power supplies electric energy to residential customers and businesses in Idaho, Oregon and Nevada.
Business Situation
- Idaho Power required a robust solution that could effectively monitor resource performance and availability across a diverse computing environment, while meeting key federal regulations.
- To effectively serve the public with electric power services, Idaho Power employees needed 24x7 availability and access to key applications.
- IT staff required a solution to simplify its tasks by proactively monitoring trouble areas, while providing a higher quality of service to internal customers.
Benefits
- NetIQ's AppManager Suite has helped the IT support group at Idaho Power effectively monitor network performance and availability-resulting in improved staff efficiency, reduced downtime and accomplished SLAs.
- After a painless implementation, speedy training and customization, AppManager has enabled Idaho Power to meet SLAs and maximize staff efficiency with extensive monitoring, diagnostics, advanced analysis and automation.
- AppManager's central monitoring and analysis feature has enabled the IT support group to manage in real time a range of operating systems, applications and servers from a single point, consolidating its network operations center, saving time and costs.
Product
AppManager
"AppManager has simplified our lives. It is like having a little helper on every server, giving us information on the state and performance of the network."
— Bill Thompson
Systems Administrator
Idaho Power
