How myNetIQ Works
To fulfill your requests for information and services, we need some personal contact information, such as name, company name, and business email address. On your first experience with us, the registration form used to collect your request provides an option to create an account.
When you click the Create a myNetIQ Account link, you go through a series of screens that allow you to enter your contact information, set up a password, and specify what types of additional information (if any) you want to receive from us. Because Internet email addresses are by their nature unique, we use the email address as the myNetIQ account name. Your email, plus your password, gives you secure control over your account.
Here are some tips for using your myNetIQ account:
- For the best possible experience, when creating your account select the Remember Me on This Computer check box. In the future, when you visit other registration forms, your personal contact information will already be filled in, and you will simply need to answer questions specific to the information you're requesting at the time.
- If you choose not to be remembered, on subsequent visits you will be asked to log in with your myNetIQ account name (your email address) and password. After doing so, you will be directed back to the registration form, and your contact information will automatically be filled in for you.
- Even if you are logged in, to provide additional security you may be asked to log in again when accessing sensitive information, such as your myNetIQ account information, Extended Support, online purchases, or the NetIQ Partner Web Site.
- To protect your account, treat myNetIQ just as you would any other web account:
- If you are using a shared computer, do not use the Remember Me option and be sure to log out or close the web browser when you are finished.
- Follow standard procedures for protecting your password: use an unguessable combination of random letters and numbers; do not write down your password; do not share it with others; and change it frequently.
- To maintain your account (update contact information, change your password, etc.), go to the myNetIQ Account area by clicking the link at the top right of every page on the NetIQ web site.
- If you are unsure about your log-in status, click the myNetIQ link at the top right of every page on the NetIQ web site. The opening page of the myNetIQ Account area indicates if you're logged in and shows your name and email account.
- To cancel the Remember Me option, you can log out by going to the myNetIQ Account area and clicking the Log Out item at the bottom of the left menu. You can turn this feature back on by selecting the Remember Me on This Computer check box again on any subsequent visit where you are asked to log in.
