PlateSpin Protect 11.2 SP1 (11.2.1) resolves several software defects for PlateSpin Protect 11.2 that were previous known issues or were reported by customers and partners.
This section describes previous known issues that are resolved in this release.
Issue: Because of changes in the Windows cluster support in version 11.2, PlateSpin Protect requires full DNS resolution for forward lookup and reverse lookup of the IP addresses for the cluster and its nodes. (Bug 947072)
Fix: Ensure that the PlateSpin Server can resolve DNS forward lookup and reverse lookup for the IP addresses of the cluster and its cluster nodes. You can update the DNS server or update the local hosts file (%systemroot%\system32\drivers\etc\hosts) on the PlateSpin Server host.
Issue: The PlateSpin.VMwareRoleTool.exe utility reported exceptions for some permissions that were missing for the PlateSpin Virtual Machine Manager in the PlateSpinRole.xml file. (Bugs 969197, 962265, 958576)
Fix: The PlateSpinRole.xml file now includes all required minimum permissions.
Issue: Previously, the email notifications and reports were not available after you upgraded to 11.2. Your settings for these features were reset during the upgrade. (Bug 947597)
Fix: PlateSpin honors your SMTP settings, email notification settings, and replication reports.
Issue: After an upgrade to version 11.2, the vSphere Client might not properly report the CPU cores and cores per sockets settings for previously configured target VMs on ESXi 5.5 and later. (Bug 947170)
Fix: The VM CPU and Sockets settings are reported properly in the vSphere Client.
Issue: After an upgrade to version 11.2, an insufficient licenses error can occur for a Linux or Windows workload that was configured to change CPU settings for sockets and cores per socket. (Bug 946562)
Fix: No improper errors occur when you modify CPU settings for sockets and cores per sockets.
Issue: The PlateSpin Configuration page does not display descriptions for TakeControlSockets and TakeControlCoresPerSocket parameters. (Bug 946558)
Fix: Descriptions are available for the TakeControlSockets and TakeControlCoresPerSocket parameters on the PlateSpin Configuration page.
Issue: Previously, the default Cluster IP Address names on the PlateSpin Configuration page did not match the default names in the Windows cluster in the Chinese Simplified and Chinese Traditional languages. The PlateSpin Server was unable discover the cluster workload, and the add workload action failed. (Bug 945124)
Fix: The default Cluster IP Address names now match the default names in the Windows cluster in the Chinese Simplified and Chinese Traditional languages.
Issue: When protecting a Windows Server 2008 R2 workload to VMware 5.5 or 6.0, a non-critical error occurs for installing tools when Install VMware Tools is enabled. However, the VMware tools are properly installed. (Bug 992705)
Fix: The installation of VMware Tools on a Windows Server 2008 R2 workload completes without errors.
Issue: When you use the Web Interface to discover workloads and targets, the discovery might fail with a warning message. (Bugs 978308, 975092, 946132)
Fix:
To avoid discovery failures caused by timing issues, a default heartbeat startup delay of 15 seconds (15000 ms) is set on the OFX Controller. The setting is configurable by adding the HeartbeatStartupDelayInMS registry key on the source workload. This registry key is not configured by default. See Modifying the OFX Controller Heartbeat Startup Delay
in the PlateSpin Protect User Guide.
Issue: Previously, Windows Sever 2003 workloads might hang during discovery. (Bug 951595)
Fix: Discovery no longer hangs for Windows Server 2003 workloads.
Issue: An error occurred for workloads with GPT partitions larger than 2.2 TB for target workloads on VM containers using ESXi 6.0. (Bug 935511)
Fix: This release supports workloads with GPT partitions larger than 2.2 TB for target workloads on VM containers using supported versions of VMware ESXi and vCenter 5.5 and higher.
Issue: The first full replication for a RHEL 6.7 workload on a VMware 6.0 container fails because of an Out of Memory condition during replication. (Bugs 988814, 980995, 970315)
Fix:
In the PlateSpin Configuration settings, the default value for the TakeControlMemorySizeInMB parameter has been increased from 512 MB to 768 MB. See Take Control Memory Size
Take Control Memory Size
in the PlateSpin Protect 11.2 SP1 Release Notes.
Issue: After a full replication for a workload running Microsoft SQL Server 2012, the SQL Server’s differential backup fails until a full backup with Microsoft tools runs again. This issue might occur if Microsoft VSS Writer for SQL Server (SqlServerWriter) is running during the replication. (Bug 983567)
Fix: The issue with SqlServerWriter has been resolved. SQL server differential backups are not broken.
NOTE:As a best practice, ensure that no backups run during the narrow window when the Microsoft Volume Shadow Copy Service (VSS) snapshot is created for Windows workload replication. This practice applies for any software that uses VSS to create snapshots, including anti-virus, SQL backups, and so on.
Issue: Replication fails because of an unauthorized access exception. (Bug 965606)
Fix: Protect catches and handles the exception.
Issue: At replication time, a controller connection could not be established with a source workload if it was a gateway, proxy, or remote access server. A restart of the Routing and Remote Access Windows Service was needed on the source workload to clear the IP interface and allow the replication process to connect. (Bug 966024 and 951535)
Fix: At replication time, the controller can connect to source workloads that act as a gateway, proxy, or remote access server without requiring a restart of the Routing and Remote Access Windows Service.
Issue: A source workload in a NAT environment was added using its NAT public IP address; however, the workload’s NICs were mapped only to private IP addresses. At replication time, its NAT public IP address was unknown to the source operating system. (Bug 970430 and 961985)
Fix: When a source workload is in a NAT environment, you can configure the target workload to use the source workload’s NAT public IP address as the first address to try in a NAT IP-pinning scenario when connecting to the source machine for replication.
Issue: Because Protect pads the volume size when it creates the target disk, large volumes approaching 2 TB in size that use MBR partitioning might exceed 2TB in the target volume and need to use GPT partitioning for the target disk. (Bug 960139)
Fix: Protect allows the source disk with MBR partitioning to use GPT partitioning on the target disk to support this condition.
Issue: An interim patch failed in some instances for workloads with GPT partitions larger than 2.2 TB for target workloads. (Bug 953696)
Fix: GPT partitions work as expected.
Issue: A Waiting for Controller to Start recoverable error occurred after the replication of a workload with multiple NICs because of differences in the order of multiple NICs presented and the expected order. (Bug 953069)
Fix: The NIC configuration handles the order as presented.
Issue: A first replication failed for a workload with multiple NICs because the NICs had the same MAC address in their bonded configuration. (Bug 950716)
Fix: The NIC configuration properly resolves the network mappings.
Issue: In some conditions, Prepare for Sync honored the total number of CPUs set for the target VM, but it incorrectly modified the settings for cores and sockets on the target VM. It set the cores per socket to 1, and the number of sockets to the total number of CPUs. (Bug 949765)
Fix: Prepare for Sync honors the cores and sockets settings on the target VM.
Issue: Replication jobs for Linux workloads left ofx.xxxxxxxxxxxx files in the source workload’s /tmp directory. (Bug 949397)
Fix: This release adds a clean-up step to remove the temporary files after a replication job runs. You can manually remove the existing ofx.xxxxxxxxxxxx files in the /tmp directory.
Issue: After you upgraded to version 11.2, subsequent full replications failed for file-based replications if the workload had extended partitions with logical drives. The first full replication after the upgrade and incremental replications were not affected. It did not occur for new contracts. (Bug 948855)
Fix: For file-based replications, subsequent full replications now work as expected for workloads that have extended partitions with logical drives.
Issue: For some configurations of the Cores per Socket setting for workloads, PlateSpin did not properly load the floppy image, so the target VM was not configured correctly. (Bug 942967)
Fix: After the successful first full replication, the VM boots as expected.
Issue: Cluster node names were case sensitive and did not support mixed case names. (SR 10975270421)
Fix: This release allows cluster node names in mixed case. It treats all node names as case insensitive.
Issue: During a failover job, the target VM fails to boot. The failover process stalls at configuring the services with a Configuration Service Not Started error. (Bugs 994314, 991089, 991068, 988132, 987156, 986629, 984153, 982362)
Fix:
Failover jobs perform as expected for most workloads. If you encounter the error, See Troubleshooting the Configuration Service
in the PlateSpin Protect User Guide.
Issue: For target Linux workloads on VMware containers, after the data copy completes and the configuration service begins, the cutover hangs because the vCDROM lock was not properly released. (Bugs 988839, 975853)
Fix: The vCDROM lock is properly released after installing VMware tools in Linux.
Issue: After a test failover, the target VM came up with no NICs for a workload with teamed NICs. (Bug 957484)
Fix: The NICs are available on the target VM following a test failover.
Issue: For a Windows Server Cluster workload, it was possible for a hard drive to not come online correctly on Failover or Test Failover, and the drive had to be brought online manually. (Bug 956559)
Fix: The hard drives are brought online automatically after a failover or test failover.
Issue: A test failover for a workload with teamed NICs failed while configuring the NIC because of differences in the order of multiple NICs presented in VMware and the expected order. (Bug 952233)
Fix: The NIC configuration handles the order as presented.
Issue: A test failover for a workload with teamed NICs assigned default names to NICs because the teamed interface with the adapter name was persisting through the failover. (Bug 951610)
Fix: The NIC configuration can now resolve the network mappings.
Issue: Previously, when you initiated the Save and Failback option for a source workload that uses UEFI boot mode, the failback failed if the physical target workload used the BIOS boot mode. This issue occurred because of the mismatch in boot modes for the source and target. (Bug 949579)
Fix: The failback validator allows the condition where the boot modes do not match on the source and target workloads.
Issue: Previously, for workloads with multiple NICs, the DNS settings were not automatically configured during the failback. (Bug 945090)
Fix: DNS settings are sticky for failback to physical targets with multiple NICs.
This section lists all resolved issues organized by component. Multiple defects are listed if the fix resolve multiple related issues. For resolved issues marked with an asterisk (*), see the related topic in Resolved Known Issues.
Number |
Component |
Description |
---|---|---|
|
Configuration |
Reorganize the Configuration Page to Show LVM Logical Volumes after Volume Groups |
|
Configuration |
Test Credentials Option Should Require Only a Single Click |
|
Configuration |
Network Adapters Settings Need Descriptive Labels, Reorganization, and Tooltips |
|
Configuration |
Networks Allowed for Replication Setting Needs a Tooltip |
|
Configuration |
MTU Setting Should Be Available Only in Replication Network Settings |
|
Configuration |
Warning Message Required for Converting the Disk Volume Size Exceeding 2 TB to GPT Partitions |
|
Configuration |
Configuration Should Allow GPT Data Disks Larger than 2 TB for VMs on Target VMware 5.5 and Later Containers |
|
Configuration |
For Linux Configuration, Move Converted Logical Volumes to Follow Volume Groups |
|
Configuration |
Protection Configuration for an Incremental Replication Contract or On Reprotect Needs to show the CPU Values, Including Cores and Cores Per Socket |
|
Configuration |
For Windows Server Cluster, Warn/Info If the User Protects without Satisfying the Prerequisites for Cluster Protection |
|
Discovery |
Discovery or Refresh of Linux Workload Fails with an Unexpected Error |
|
Discovery |
Workload Discovery Fails If OS Reports RAM Size in Bytes Instead of MB |
|
Discovery |
Linux Workload Discovery Reports Incorrect Amount of RAM |
|
Discovery |
[NIC] Workload Discovery Fails for Linux VM with e1000e NICs on Some ESXi Versions |
|
|
[Windows Server 2003 R2] Workload Discovery Properties Are Not Displayed Properly |
|
Discovery |
vCenter Discovery Fails with Prevalidation Error: No datastores have been found on target container |
|
Discovery |
Target Discovery of Target VMware Container Fails with an Initializer Error |
|
Discovery |
Workload Discovery Fails If Windows Service Startup Mode Is Unknown |
|
Discovery |
Discovery Fails If a Disk Does Not Match a Defined PNP Device ID; Assume Local |
|
Discovery |
Re-Discovery of Target VMware Host Is Not Working as Expected |
896590 |
Discovery |
[HP ProLiant DL360e Gen8] Discovery Fails If OS or Partition Already Exists |
Failback |
Failback to Physical Fails When the Boot Mode for Source and Target Are Not the Same (UEFI or BIOS) |
|
Failback |
DNS Settings Are Not Sticky for Failback on a Physical Target with Multiple NICs |
|
|
Failback |
V2P Failback Fails at Preparing Target Machine to Boot OS |
|
Failover |
Linux UEFI Workload with Multiple Disks Boots into Error Mode after Failover |
|
Failover |
Failover Stalls with a Configuration Service Not Started Error See also |
|
Failover |
Same Daemons Selected to Stop during Replication as well as Failover Seem to Not Be Triggered to Stop Until After Failover Is Complete |
|
Failover |
Failover Hangs with VMware vCDROM Locked Message in VIC; User Intervention Required |
|
Failover |
Target VM Booted Up in Recovery Mode |
Failover |
[NIC] Missing NICs after Test Failover |
|
Failover |
D Drive in the Test Failover Target VM Is Offline |
|
Failover |
[NIC] Test Failover Stops while Configuring the NICs |
|
Failover |
[NIC] Wrong NIC Configuration on Target VM |
|
|
PlateSpin Server |
Very Slow Speed on Server Due to ScheduledJobDebug Entry Growing Too Large |
|
PlateSpin Server |
Value of VMXNET3 for preferredVMwareNicAdapter Does Not Work for Linux Workloads; Creates E1000 NICs |
|
PlateSpin Server |
LRD ISO Build Number Is Not Correct When Booted |
|
PlateSpin Server |
Setting ForceMachineDiscoveryFileTransport to True in PlateSpin Configuration Does Not Take Effect in a Discovery Job |
|
PlateSpin Server |
[Install] Password Is Exposed in Plain Text in install.log File for Silent Install |
|
PlateSpin Server |
Warning Message When Creating the VMware Role: Privilege DVSwitch.CanUse and DVPortgroup.CanUse are invalid, ignored; Privileges Are Missing in the Platespin Role Tool |
|
PlateSpin Server |
[Install] Installation Fails without Pre-Installing Microsoft .NET Framework 4.5.2 Developer Pack |
|
PlateSpin Server |
Unable to Log In to PlateSpin Server Localhost URL with Domain User Login |
|
PlateSpin Server |
Windows Server 2012 Drivers Added to the PlateSpin Database Show Up as OS Type Windows 8x64 |
|
PlateSpin Server |
VMware Roles Tool Is Missing Some Permissions for the PlateSpin Virtual Machine Manager |
PlateSpin Server |
[Upgrade] Settings for SMTP, Email Notification, and Replication Reports Are Not Retained during an Upgrade |
|
PlateSpin Server |
[Upgrade] Settings for a Target VM CPU Are Not Retained During an Upgrade |
|
PlateSpin Server |
During Failover, a ReconfigVM Task Error Reports Insufficient Licenses for the Hotplug |
|
PlateSpin Server |
Need Description for Configuration Settings TakeControlSockets and TakeControlCoresPerSocket for PlateSpin Configuration tool |
|
PlateSpin Server |
Default Cluster IP Address Name for Chinese Is Incorrect in PlateSpin Configuration tool |
|
|
PlateSpin Server |
[Install] Install SQL Server Express Button Should Be Disabled If SQL Server 2014 Is Already Installed on the Host |
Replication |
Cluster Case Sensitivity: Replication Fails with a Validation Error If a Cluster Node Name Is in Mixed Case |
|
|
Replication |
Invalid Disk Configuration after P2V File-Based Replication |
|
Replication |
Linux Protection Fails in Creating Partitions with Error: Could not locate target machine node |
|
Replication |
Windows Protection Fails in Creating and Partitioning Volumes with Error: Argument Cannot Be Null |
|
Replication |
Linux Protection Fails in Creating and Partitioning Volumes with Error: Unable to create LVM physical volume after multiple retries |
|
Replication |
X2P Protection Fails for Source Workload When Mapping More Than 3 Partitions to a Single Disk |
|
Replication |
[Windows Server 2008 R2] Block-Based Transfer with Encryption Fails with Error: Not all volumes are available. Copy cannot begin |
|
Replication |
[OES11 SP2] NSS Creation Fails If Target Device Does Not Have Enough Free Space as MBR Disk |
|
Replication |
Incremental Replication Fails for Linux If Disks Are Reordered |
|
Replication |
Disk Volumes Greater than 2.2 TB Must Be Converted to GPT on the Target |
|
Replication |
Subsequent Incremental Replications Get Stuck in Reverting Virtual Machine to Snapshot with Error: Unable to connect to VMware Virtual Infrastructure Web Services |
|
Replication |
[Windows Server 2012 R2 Cluster Node] Full Replication of Workload Fails during Preparing OS to Boot with a NullReferenceException Error If TakeControlMemorySizeinMB Is Insufficient |
|
Replication |
First Full Replication Fails on PrepOSToBoot |
Replication |
Full Replication Breaks Differential Backup for SQL Server |
|
|
Replication |
Linux UEFI Workload Replication Fails to Target VMware Containers |
|
Replication |
Replication Stuck at Copy Data with Source behind NAT |
969647 |
Replication |
Linux Workload Replication with Encryption Fails at Copy Files Step |
|
|
[Windows Server 2012 R2] First Full Replication Fails at Preparing Target Machine to Boot OS with Error: Expected value doesn’t exist in BCD. Object:{guid}, element:Device |
|
Replication |
Controller Connection Cannot Be Established If the Source Workload Is a Gateway, Proxy, or Remote Access Server |
Replication |
Access to the Path /mnt/target/{id}/System Volume Information/{guid1}{guid2} Is Denied |
|
|
Replication |
Replication Fails at the Send and Receive BlkDev_ofstream::seek(): fseeko(201457664000, SEEK_SET) failed - Invalid argument |
Replication |
The Source Volume S: Is a Shared Cluster and Cannot Be Re-Ordered |
|
Replication |
After Patch Installation, New Workload Replications Fail at Reconfiguring a VM with Error: Required property cannot be found. Property value: TakeControlSockets |
|
Replication |
Target VM NIC Is Not Configured Correctly |
|
Replication |
Target Machine Has a Network Adapter That Is Not Properly Mapped to a Virtual Network |
|
Replication |
Prepare for Sync Incorrectly Modifies Sockets and Cores Settings on the Target VM |
|
Replication |
Replication Jobs Leave Files on the Linux Source Workload |
|
Replication |
Full Replication Fails with Error: Array index is out of range |
|
Replication |
On the First Full Replication, the Target VM Boots Up into bootofx.iso but It Is Waiting for the Address of the PlateSpin Server |
|
Replication |
After You Upgrade to Version 11.2, Windows Cluster Workload Replication Fails If the DNS Resolution Fails for the Cluster and Its Nodes |
|
|
Replication |
Incremental Replication Error: Exception happened in Compressor Decompressor: Compressor::RunDecompressor(): incorrect data check |
|
Web Interface |
Generation of Diagnostics Fails with Error: Diagnostics HTML generation failed |
|
Web Interface |
Unable to Do Server-Sync Operation for Cluster Workload Due to Validation Error in Network Configuration Section |
|
Web Interface |
Replication and Next States Fail If the Target Datastore Free Space becomes Less than the Source Workload Disk Size |
|
Web Interface |
Unable to Configure Cluster Workload because of a Configuration Page Validation Error |
|
Web Interface |
(Chinese Traditional Locale) Wrapping Issue for the WINS Server Label on the TCP/IP WINS Server Dialog |
|
Web Interface |
(Non-English Locale) Untranslated Text Displays on the Web Interface Configuration Page for Linux Workloads |
|
Web Interface |
Warning Message Is Needed When Prerequisites (PowerShell 2.0) Are Not Installed on the Cluster Nodes |
|
Web Interface |
Previously Thrown Error or Exception for Target Should Not Display after New Target Selection |
|
Web Interface |
[Notification] For SMTP Alerts, Receive Progress Notifications Interval Time Menu Is Not Displayed Properly |
|
Web Interface |
Settings > Licenses > Delete License: Confirmation Needs to Show the Module and Activation Code |
|
Web Interface |
Settings > Licenses: List Needs to be Sorted on Activation Codes |
|
Web Interface |
Dashboard: Underprotected Link Goes to |
|
Web Interface |
Prepare for Incremental Replication Page Should Display the Source Workload Name to Help in Choosing the Target VM |
|
Web Interface |
[Notification] SMTP Email Notification Should Not Display the Average Transfer Speed Statistic |
|
Web Interface |
Credentials Test Fails for Add Workload If the User Name Has Extra Spaces before or after the Name |
|
Web Interface |
Error Message Is Displayed Multiple Times When You Click Configure Multiple Times without Specifying a Target; Configure Should Be Disabled Until Target Is Specified |
|
Web Interface |
Abort Action Should Require Confirmation |
|
Web Interface |
Warning Should Be Displayed If the Target Workload Fails to Join the Domain |
|
Web Interface |
Direct Incremental Replication Status Message Is |
|
Web Interface |
Need Test Credentials Option for Add Target |
|
Workload |
X2P Raw Disk Volumes Cause Disk Configuration Error when Source Disk Sizes Don't Match Target |
|
Workloads |
Problems with DHCP on Take Control Network Settings |
|
Workloads |
Target Linux VM Setup Fails at Configuring Operating System with Error: Failed to copy file from remote URL: The remote server returned an error: (500) Internal Server Error |
|
Workloads |
Target VM Setup Fails at Preparing OS to Boot with Error: Offset and length were out of bounds for the array or count is greater than the number of elements from index to the end of the source collection |
|
Workloads |
Target VM Setup Fails with Error: More disk drives defined in partitions to create for disks than those found in actual machine |
|
Workloads |
Unable to Copy Linux Workload; Losing Contact with Source Workload at Source Take Control |
Workloads |
Protection of Windows Workload to VMware 5.5 or 6.0 Shows a Non-Critical Error for Installing VMware Tools |
|
|
Workloads |
Force Install VM Tools Configuration Value Set to True Copies Packages to the Target VM but Does Not Install Them |
|
Workloads |
Failback for Linux Workload Fails with Errors for LVM Partitioning Operations |
|
Workloads |
Creation of VSS Snapshot Failed During Target VM Setup |
|
Workloads |
[Windows Server 2012 R2] Protection Gets Stuck at Configure Target Machine with Recoverable Error |
|
Workloads |
Controller Hangs at Source Reboot because of a Race Condition |
974709 |
Workloads |
Target Linux VM Setup Gives a Recoverable Error at Configuring Operating System |
974066 |
Workloads |
[Windows Server 2012 Exchange Server] Configuring Target VM Takes More than 7 Hours |
Workloads |
Source Server Hang Issue |
|
|
Workloads |
Validation Should Be Removed for Windows Replication to ESXi 6 with GPT Partition Larger than 2.2 TB |
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License Grant
Licenses purchased for PlateSpin Protect 11 and later versions cannot be used for PlateSpin Protect 10.3 or prior versions.