Before installing the driver, your Identity Manager environment must have the following software:
Identity Manager 4.5 Service Pack (SP) 2
Download Identity Manager 4.5 SP2 as instructed in the “NetIQ Identity Manager 4.5 Service Pack 2 Release Notes”.
For Identity Manager 4.5 prerequisites and installation information, see “Considerations and Prerequisites for Installation” in the NetIQ Identity Manager Setup Guide.
Designer packages - Download the required packages from the Designer Update channel and upgrade your designer to Designer 4.5 SP 2 Hot Fix 1.
NIdM_Driver_4.5_ServiceNow.zip file - Download this file from the Downloads Web site.
The NIdM_Driver_4.5_ServiceNow.zip file contains the installer and the schema file for the ServiceNow driver:
install.exe: Run this file for installing the driver in Windows.
install_linux.bin: Run this command for installing the driver in Linux.
ServiceNow_schema.xml: The entire schema file for the ServiceNow driver.